MyLivingChoice

Chateau Living Center

716 Village Road

2.1(61 ratings)· Kenner average: 3.9

Chateau Living Center, photo 11 / 5

Quick Facts

Total units
215
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
215
Stay length options
Offers both short-term rehab and long-term stays
Google reputation
Very low Google rating from 61 reviews

What Families Think

Chateau Living Center is a skilled nursing and rehabilitation facility in Kenner that receives very mixed reviews, with a low overall Google rating driven by numerous reports of neglect and poor staff responsiveness. A few families note strong physical therapy and courteous care, but most recent reviewers describe serious lapses in basic hygiene, staffing, and communication.

The Good

  • Physical therapy praised as excellent by one family
  • Staff described as courteous in at least one review
  • Offers both short-term rehab and long-term care
  • Sunny atrium area used for family visiting

The Bad

  • Multiple reports of neglect, including a resident left in soiled bedding
  • Several reviewers describe rude or dismissive staff
  • Reports of unsanitary hallways with lingering odors
  • One account of stolen belongings and unreturned calls from staff

AI-generated from reviews and community data.

Chateau Living Center is a senior living community in Kenner, Louisiana offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 2.1 out of 5 across 61 reviews.

About Chateau Living Center

Chateau Living Center in Kenner, Louisiana provides skilled nursing care and rehabilitation services. The community offers both short-term rehabilitation stays and long-term care for individuals who can no longer safely live alone.

The facility is designed to provide a warm and welcoming environment that emphasizes dignity and quality of life. The community's program of care is described as comprehensive and holistic, intended to enhance residents' overall well-being and create a place residents feel proud to call home.

Care is delivered with an emphasis on integrity, compassion, and professionalism throughout the facility's services.

Types of Care at Chateau Living Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of Chateau Living Center

2.1overall · 61 ratings combined

2.1★ on Google (61)

Felicia Randazzo

Jun 2026

via Google

Dad's been here 2 weeks tomorrow..I chose to look past the negative reviews and choose this facility.. We've been pleased thus far.. The physical therapy is excellent!!!!! Staff have been courteous and are meeting his needs.. I do recommend family advocate for those patients that may not be able to or strong enough to do so.. It's a heartwarming environment with such a refreshing sun filled atrium where there's alot of visiting taking place and gathering for the patients.. God's grace and peace be upon chateau living center...

Mary Elizabeth James

Apr 2026

via Google

My grandmother recently received physical therapy here, and I was disappointed with the conditions every time I visited. The hallways consistently had a foul odor from trash that was left sitting out. A basic cleanliness issue that should never be overlooked in a healthcare setting. The staff are dismissive and difficult to get a hold of when I had concerns. If you care about your loved ones, you would not let them stay at this facility.

Richard Matthews

Apr 2026

via Google

Do not trust this facility with your loved ones. My father had both a dialysis appointment and a separate doctor's appointment scheduled on the same day. The staff refused to take him to his doctor's appointment simply because they had already transported him to dialysis as if caring for a patient's full medical needs was too much to ask. Dialysis patients often have complex, overlapping health needs. Missing a doctor's appointment isn't a minor inconvenience. It can have serious consequences. The staff showed no flexibility and no genuine concern for my father's wellbeing. This isn’t just poor customer service. This is neglect. If you're considering this facility for a parent or loved one with ongoing medical needs, look elsewhere.

Cindy Heathcock

Apr 2026

via Google

My sister has been at this facility for 3 days and has gotten 4 new breakdowns. Don't waste your time turning a call light on at night. She was alouded to lay in her own feces for 5 hours . Staff. Is so rude when they come in and try to make u feel guilty about putting the call light on. They wouldnt even give her a top sheet when hers was wet stating they didn't have enough in the facility. Whoever ownd this place needs to hire more staff so the residents can have decent care

hernando angulo

Feb 2026

via Google

I would not recommend Chateau Living Center to anyone. After sending a family member here, it has been nothing but a disaster. There was a draft in my family members room which caused them to then get sick so I sent my family member a care package which the staff members stole. When I contacted the facility to check up on them, they did nothing to fix the issue but instead give me an attitude about it. My family member then ended up in the hospital and came back a totally different person. When I would call Chateau Living Center to see what was going on, I was getting lied to and they would decline my phone calls. Unfortunately, my family member passed away and I blame Chateau Living Center. If the facility had proper care, staff members, and health codes, they would still be alive. The staff who works here are rude, condescending, thieves, and should not be working in taking care of other people. The people who run this place should be ashamed of themselves. If you have a loved one, love them well enough to not send them to Chateau Living Center.

Request information

Ask about availability, pricing, or a tour. Your details go only to Chateau Living Center, never sold or shared.

Government Inspection History

10 inspection visits in the last three years, 61 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 1, 2026Health Complaint1 citation
  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 8, 2026

Feb 11, 2026Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2026

Sep 23, 2025Health Complaint2 citations
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 13, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 13, 2025

Jul 23, 2025Fire Safety StandardHealth Standard12 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 2, 2025

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 2, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 2, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 2, 2025

  • Respond appropriately to all alleged violations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 2, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2025

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2025

  • Post nurse staffing information every day.

    Severity B of L: potential for minimal harm, patternCorrected Sep 2, 2025

Apr 10, 2025Health Complaint5 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 10, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 10, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 10, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 10, 2025

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 10, 2025

Mar 13, 2025Health Complaint6 citations
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 20, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 20, 2025

  • Provide appropriate foot care.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 20, 2025

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 20, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 20, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 20, 2025

Jan 6, 2025Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Feb 3, 2025

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 3, 2025

Aug 28, 2024Health Complaint3 citations
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 27, 2024

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 27, 2024

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 27, 2024

Jul 24, 2024Fire Safety StandardHealth ComplaintHealth Standard12 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 26, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 26, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 26, 2024

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2024

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 26, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2024

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 26, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 26, 2024

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity B of L: potential for minimal harm, patternCorrected Aug 26, 2024

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Aug 26, 2024

Sep 21, 2023Fire Safety StandardHealth ComplaintHealth Standard17 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity K of L: immediate jeopardy, patternCorrected Oct 16, 2023

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity K of L: immediate jeopardy, patternCorrected Oct 16, 2023

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2023

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 16, 2023

  • Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 16, 2023

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2023

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 16, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2023

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 13, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Chateau Living Center offer?

Chateau Living Center offers Skilled Nursing / Long Term Care.

Where is Chateau Living Center located?

Chateau Living Center is located at 716 Village Road in Kenner, Louisiana.

What do families say about Chateau Living Center?

Chateau Living Center is a skilled nursing and rehabilitation facility in Kenner that receives very mixed reviews, with a low overall Google rating driven by numerous reports of neglect and poor staff responsiveness. A few families note strong physical therapy and courteous care, but most recent reviewers describe serious lapses in basic hygiene, staffing, and communication.

How did Chateau Living Center do on recent health and safety inspections?

Chateau Living Center had 10 government inspection visits in the last three years, with 61 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Chateau Living Center?

Submit the Request Information form on this page to connect with Chateau Living Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Chateau Living Center? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Kenner.

Prefer to stay home?

Home care agencies serving Kenner bring help to the house: daily living, companionship, and respite for family caregivers.