4.2(20 ratings)· Pleasant Hill average: 4.6
1 / 5California CDSS
Reviews for Carlton Senior Living Downtown Pleasant Hill are overwhelmingly positive, with families praising the caring, attentive staff and smooth move-in process. Several reviewers specifically highlight one staff member, Lisa Spivey, for her responsiveness and personalized help finding the right care arrangement. Families also note the cleanliness, meal quality, and consistent, respectful communication about their loved ones' well-being.
AI-generated from reviews and community data.
Carlton Senior Living Downtown Pleasant Hill is a senior living community in Pleasant Hill, California offering Assisted Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 20 reviews.
Carlton Senior Living Downtown Pleasant Hill is a 175-bed assisted living community in Pleasant Hill, California, serving older adults who need support with daily activities and personal care.
Families consistently praise the attentiveness of staff across multiple roles, from front desk to dining room to caregivers, noting that residents are greeted with dignity and their needs are addressed promptly. One family wrote that staff members "have always been greeted and treated with dignity and respect." Parents and siblings report feeling well-informed about their loved one's care and wellbeing, even during periods when visits were limited. The community's housekeeping, cleanliness, and activities programming also appear in family accounts as strengths.
With a 4.2/5 Google rating based on 20 reviews, Carlton reflects consistent satisfaction among families who have used the community's intake process and day-to-day care model.
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Help Me Choose4.2overall · 20 ratings combined
4.2★ on Google (20)
Meredith Bullock
Apr 2026
I can’t say enough about Lisa and the process we went through for my mom. She was caring and listened to our needs and she got my mom in a room and set up with what she needed fast. Everyone has been helpful and attentive to her needs. I am amazed at the facility, staff and overall level of care for my mom.
Regina Nagle
Jul 2023
Carlton PH is an absolute amazing place for your loved ones. I am extremely particular and detailed about these services. Lisa Spivey is the best-in-class. She listens and works closely with the clients to understand the family's needs. If you are looking for a place for a loved one I highly recommend you contact Lisa Spivey.
James Schuman
May 2023
We have been extremely pleased by the fantstic care and attention my brother has received over the past several years. He has been always been greeted and treated with dignity and respect by every staff member. While Covid has impacted our ability to visit, we have consistently been kept in the know re his care and well-being. His needs have always been satisfied and the communications have been timely and very professional. We recommend the Carlton Senior Living excellent staff and facility without reservation. JGS
Nita Bee
Feb 2023
When we accepted that we needed help with mom we started visiting the Assisted Livings within a 30 mile radius. Some, we walked in then back out again; others, we took the tour. We asked our friends who have parents or spouses living in AL's, endless questions of their experiences and knowledge of the various places and perhaps most importantly-what they wished they had known. Using their expertise and our interviews and tours helped us make an educated decision. The Carlton Downtown Pleasant Hill came out on top in every category. Mom has lived at The Carlton Downtown for over a year and a half now, and our expectations have been met or exceeded. They helped us navigate the move in period; mom felt/feels comfortable in the many social activities and was/is welcomed in various social groups; she is happy with the taste and variety of meals; loves how 'her' dining and living rooms look and that everyone greets her by name and a smile. I have been in the hall about to enter her room and have overheard staff talking with or helping mom and ALWAYS have only heard respectful and friendly exchanges. I have heard and seen only respect and tenderness from all the staff to the residents; the housekeepers, dining and kitchen, activities, front desk, office, even the fix it folks:) My mother calls them Angels-I need to get them sunglasses 'cause their Halos are so bright! They have helped us navigate the continuing changes mom experiences keeping the best quality of life possible. I also appreciate the quick response when I email or call with a question. Perhaps the best thing about my mom moving into the Carlton Downtown is I now have time to be her daughter again.
Diane Church
Jan 2019
My sister in law has been there for more than a year, and I have been nothing but impressed with Carlton--from our intake, to the cleanliness and housekeeping, to the activities, the people at the front desk, and even the dining room ! I'm a nurse and pretty particular about these things, so I would highly recommend any family member of yours living there !
Carlton Senior Living Downtown Pleasant Hill offers Assisted Living.
Carlton Senior Living Downtown Pleasant Hill is located at 175 Cleaveland Road in Pleasant Hill, California.
Reviews for Carlton Senior Living Downtown Pleasant Hill are overwhelmingly positive, with families praising the caring, attentive staff and smooth move-in process. Several reviewers specifically highlight one staff member, Lisa Spivey, for her responsiveness and personalized help finding the right care arrangement. Families also note the cleanliness, meal quality, and consistent, respectful communication about their loved ones' well-being.
Submit the Request Information form on this page to connect with Carlton Senior Living Downtown Pleasant Hill and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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