Melissa sheppard
Apr 2026
Sue and Brandi are wonderful! Thank you for the care you provide to my patients.
1 / 5Quick Facts
- Medicare quality
- 4.0 of 5 stars
- Medicare certified
- Since 1989
Home Health Compare
What Families Think
Families and patients working with CenterWell Home Health in Roanoke generally praise the nurses, physical therapists and occupational therapists as punctual, respectful and professional, especially during rehabilitation after illness or surgery. A couple of reviewers reported inconsistent follow-through, including missed appointments, incomplete care instructions, and a social worker who didn't show up as scheduled.
The Good
- Nurses and therapists described as punctual and professional
- Praised for helping families through difficult rehab periods
- Positive specific mentions of individual staff by name
The Bad
- One report of a caregiver missing appointments repeatedly
- One report of incomplete teaching on ongoing leg care
- One report of ordered compression socks never arriving
- One report of a social worker failing to show up as scheduled
AI-generated from reviews and community data.
CenterWell Home Health is a home health agency serving Roanoke, Virginia offering Home Health. Families rate it 4.7 out of 5 across 45 reviews.
About CenterWell Home Health
CenterWell Home Health in Roanoke, Virginia provides home health and hospice services to people recovering or aging in place. The organization is rated 4.7 out of 5 stars across 45 Google reviews.
Families consistently praise the clinical staff, nurses, physical therapists, and occupational therapists, for being professional, punctual, and compassionate during recovery and difficult transitions. One family wrote, "The Nurses, Physical Therapists and Occupational Therapists were always on time, respectful and professional." However, experiences vary. Some families report strong rehabilitation support and positive relationships with individual caregivers, while others describe gaps in continuity: missed appointments, incomplete education on home care tasks, and delayed follow-ups from support staff like social workers or ordered equipment like compression socks.
The service appears strongest for families with consistent therapist relationships and weakest when coordination or follow-through on non-clinical logistics falters. Families seeking home health support should clarify expectations around appointment reliability, hands-on training, and care coordination before starting services.
Types of Care at CenterWell Home Health
Home Health
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Help Me ChooseReviews of CenterWell Home Health
4.7overall · 45 ratings combined
4.7★ on Google (45)
Elizabeth
Sep 2025
CenterWell is a wonderful resource! All of the therapists we have used are friendly and professional. We are impressed with their ability to work with our family throughout difficult situations as we age and need assistance with rehabilitation.
Maxine Trent
Jun 2025
Center Well is a number one Home Health Service. The Nurses, Physical Therapists and Occupational Therapists were always on time, respectful and professional. Thanks again for all they did to help with my recovery at home.
Dana Howell
Dec 2024
This was just our own experience. The lady that came was very nice but she had a problem with keeping her appointments with us. Once or twice I can see but this went on about every time. She wrapped my mom's legs twice for cellulitis. She never taught me how to care for my mom's legs if it should come back again. Ordered her compression socks, we still have never received those. It really was a complete waste of time. I really don't like to have to give this kind of answer but it is what it was.
Christopher Cameresi
Nov 2024
PT and nurses are great. Was evaluated by OT and told I didn't need her service. I couldn't do some things around my house and that is what OT is supposed to be about. She gave me a shoe horn, a grabber and a back scrubber then went on her happy way. Was told that social worker was coming by and she never did. So in my eyes this is a 50%er. Had issues with social worker coming and finally got resolved.
Medicare Quality of Care
CenterWell Home Health is a Medicare-certified home health agency (certified since 1989). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency82%US 79%
- Rated their overall care 9 or 10 out of 1086%US 85%
- Care was given in a professional way90%US 89%
- The team communicated well88%US 86%
- The team discussed medicines, pain and home safety77%US 82%
372 completed patient surveys, 29% response rate.
Hospital outcomes
- Discharged to the community84%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)11%US 11%Same as
How patients did
- Care started within 2 days of referral100%US 94%
- Patients got better at walking or moving around92%US 83%
- Patients got better at getting in and out of bed94%US 83%
- Patients got better at bathing92%US 86%
- Patients' breathing improved95%US 85%
- Patients got better at taking medications correctly91%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations75%US 61%
Service area
CenterWell Home Health reports serving 68 ZIP codes, including Roanoke, Blacksburg, Christiansburg, Radford, Austinville, Barren Springs, Belspring, Bent Mountain, Blue Ridge, Boones Mill and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 497429. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does CenterWell Home Health offer?
CenterWell Home Health offers Home Health.
Where is CenterWell Home Health located?
CenterWell Home Health is located at 5238 Valleypointe Pkwy #1B in Roanoke, Virginia.
What do families say about CenterWell Home Health?
Families and patients working with CenterWell Home Health in Roanoke generally praise the nurses, physical therapists and occupational therapists as punctual, respectful and professional, especially during rehabilitation after illness or surgery. A couple of reviewers reported inconsistent follow-through, including missed appointments, incomplete care instructions, and a social worker who didn't show up as scheduled.
Does Medicare cover care from CenterWell Home Health?
Yes. CenterWell Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.0 out of 5 stars.
Do I need a referral to use CenterWell Home Health?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit CenterWell Home Health?
Submit the Request Information form on this page to connect with CenterWell Home Health and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at CenterWell Home Health? Claim this listing to update photos, pricing, and details. It's free.
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