Debbie Perry
Dec 2024
Wonderful employees. Chass and Tiffany are the best. Caring, respectful, patient, and understanding. Great girls just the sweetest.
CenterWell Home Health
3198 US-60 A4.7(15 ratings)
Own this agency? Update your listing · Marketing for operators
1 / 5Quick Facts
- Medicare quality
- 5.0 of 5 stars
- Medicare certified
- Since 2003
- Care model
- In-home health and hospice services
- Services included
- Occupational therapy, physical therapy, and nursing
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families of CenterWell Home Health in Ona, West Virginia generally praise the nursing, physical therapy, and occupational therapy staff as caring, professional, and attentive, with several reviewers naming specific staff members. One reviewer, however, described serious communication problems and abrupt termination of services.
What reviewers praise
- Staff described as caring, respectful, and professional
- Nurses and PT helped improve strength and mobility
- Positive experience for a client with Alzheimer's
- Punctual and attentive care noted by most reviewers
What reviewers flag
- One report of services stopped suddenly without warning
- One report of no set schedule and late arrivals
- One reviewer found an OT rude and unprofessional
AI-generated from reviews and community data.
CenterWell Home Health is a home health agency serving Ona, West Virginia offering Home Health. Amenities include 24-Hour Staff, Medication Management and On-Site Nurse (RN). Families rate it 4.7 out of 5 across 15 reviews.
About CenterWell Home Health
CenterWell Home Health is a Medicare-certified home health agency serving clients in their homes since 2003. The agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits.
CenterWell holds a 5.0 out of 5 quality star rating from CMS. Reviewers describe experiences that vary considerably. Several families praised staff for being professional, compassionate, caring, and punctual, noting improvements in clients' strength and mobility alongside emotional support for family members. One reviewer wrote, "They are courteous, concerned, sweet, professional, caring and punctual." However, communication and scheduling emerged as problem areas for another family, who reported sudden service stops without warning, inconsistent appointment times, late arrivals, and interactions they found unprofessional.
Types of Care at CenterWell Home Health
Home Health
Amenities
Community Amenities
- 24-Hour Staff
- Medication Management
- On-Site Nurse (RN)
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit. Free for families.
Help Me ChooseReviews of CenterWell Home Health
4.7overall · 15 ratings combined
4.7★ on Google (15)
Ron Hampton
Jan 2024
I am very grateful for the excellent care that Centerwell Home Health Care provided for my father. He has latter stages of Alzheimer’s and needed physical therapy and nursing care at home. The staff at CenterWell were very professional, compassionate, and attentive to his needs. They helped him regain her strength and mobility, and also gave me peace of mind and support. I would highly recommend CenterWell Home Health Care to anyone who needs quality home health care services. Also, I would like to give a special thanks to Shelly, Tiffany, Chas, and the entire team for their time making a difference in other's lives. Ron Hampton
Brenda Shuler
Jan 2024
We have had Centerwell Home Health OT, PT, and a Nurse for about 3 weeks now. I cannot say enough good things about these ladies! They are courteous, concerned, sweet, professional, caring and punctual. I would highly recommend them to anyone needing home health services!
Patricia Custer
Apr 2022
The nurses and physical therapists have been professional, kind, and caring. They have been so helpful and encouraging in so many ways.I am very pleased with the treatment and care that I have received.
Bob Hall
Dec 2019
They did not communicate about the plan of care or progress. Services were stopped suddenly without warning. We received a phone call to say, "Well, that was the last OT visit." No set schedule for the days or times for services. They always arrived late for any appointment. The OT was extremely rude and unprofessional.
Medicare Quality of Care
CenterWell Home Health is a Medicare-certified home health agency (certified since 2003). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
5.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
5.0 / 5 patient survey rating
- Would definitely recommend the agency87%US 79%
- Rated their overall care 9 or 10 out of 1091%US 85%
- Care was given in a professional way93%US 89%
- The team communicated well90%US 86%
- The team discussed medicines, pain and home safety86%US 82%
182 completed patient surveys, 22% response rate.
Hospital outcomes
- Discharged to the community79%US 80%Same as
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)9%US 11%Same as
How patients did
- Care started within 2 days of referral100%US 94%
- Patients got better at walking or moving around98%US 83%
- Patients got better at getting in and out of bed98%US 83%
- Patients got better at bathing98%US 86%
- Patients' breathing improved93%US 85%
- Patients got better at taking medications correctly100%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations76%US 61%
Service area
CenterWell Home Health reports serving 43 ZIP codes, including Huntington, Apple Grove, Ashton, Barboursville, Branchland, Ceredo, Crum, Culloden, Dunlow, East Lynn and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 517126. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does CenterWell Home Health offer?
CenterWell Home Health offers Home Health.
Where is CenterWell Home Health located?
CenterWell Home Health is located at 3198 US-60 A in Ona, West Virginia.
What do families say about CenterWell Home Health?
CenterWell Home Health carries a 4.7 out of 5 rating from 15 Google reviews. Families of CenterWell Home Health in Ona, West Virginia generally praise the nursing, physical therapy, and occupational therapy staff as caring, professional, and attentive, with several reviewers naming specific staff members. One reviewer, however, described serious communication problems and abrupt termination of services. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from CenterWell Home Health?
Yes. CenterWell Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 5.0 out of 5 stars.
Do I need a referral to use CenterWell Home Health?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit CenterWell Home Health?
Submit the Request Information form on this page, or contact CenterWell Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at CenterWell Home Health? Claim this listing to update photos, pricing, and details. It's free.
Nearby Communities
Other senior living options within 25 miles of Ona.
SYNERGY HomeCare
Barboursville, West Virginia1.2 mi
5(19)
Home care · no referral needed
Midland Meadows Senior Living
Ona, West Virginia2.2 mi
2.5(2)
Assisted Living
Paramount Senior Living at Cabell Midland
Ona, West Virginia2.2 mi
3.6(15)
Assisted LivingIndependent LivingMemory Care+1 more
West Virginia Veterans Home
Barboursville, West Virginia2.9 mi
4.2(45)
Independent Living
The Village At Riverview
Barboursville, West Virginia3.7 mi
4.4(9)
Assisted LivingIndependent Living
The Wyngate Senior Living Community
Barboursville, West Virginia3.9 mi
3.9(8)
Assisted LivingIndependent LivingSkilled Nursing / Long Term Care