Carrie Ross
Jun 2026
My mom has been receiving PT and OT. She loves Chad and Taylor!! Carrie Ross
1 / 15Quick Facts
- Medicare quality
- 4.0 of 5 stars
- Medicare certified
- Since 1973
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for CenterWell Home Health in Hickory are mixed: many families praise specific nurses and physical therapists by name for compassionate, effective care, but others describe serious lapses including supply shortages, scheduling conflicts, and one account of inadequate wound care that led to a hospitalization for sepsis.
What reviewers praise
- Nurses and PT staff praised by name repeatedly
- Reviewers say care improved noticeably over time
- Staff described as reputable, thorough, and hardworking
- 4.4 out of 5 rating from 101 Google reviews
What reviewers flag
- One report of supply shortages leaving family without dressings
- One reviewer described inflexible scheduling and unprofessional staff conduct
- One serious report of missed wound care leading to sepsis
AI-generated from reviews and community data.
CenterWell Home Health is a home health agency serving Hickory, North Carolina offering Home Health. Families rate it 4.4 out of 5 across 101 reviews.
About CenterWell Home Health
CenterWell Home Health is a home health and hospice provider serving Hickory, North Carolina. The organization offers in-home nursing, physical therapy, and related care services to help patients recover or manage conditions while remaining at home.
Family experiences with CenterWell are mixed. Some families praise specific nurses and therapists for going the extra mile, with one noting the staff "helped me to get stronger" after rehabilitation. However, other families have encountered serious concerns: inconsistent nurse visits, gaps in wound care and infection management, and difficulty securing adequate medical supplies week to week. Scheduling flexibility around other medical appointments has also been a point of friction for some patients.
The service holds a 4.4 out of 5 Google rating across 101 reviews. While some families report that care improved over time and express gratitude for compassionate staff, others have raised safety concerns significant enough to warrant careful discussion with your healthcare provider about whether this organization is the right fit for your specific needs.
Types of Care at CenterWell Home Health
Home Health
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Help Me ChooseReviews of CenterWell Home Health
4.4overall · 101 ratings combined
4.4★ on Google (101)
Christopher S
May 2026
Horrible at ordering supplies you need for ostomy!!!
Mike
Oct 2025
I have nothing but praise for the nurses and PT at Centerwell. I came home from the rehabilitation still in very bad condition. The PT and nurses helped me to get stronger. I want to thank Riley and Jordan they both helped me a lot and have great people skills and are so fun to work with a rare thing these days
Melissa
Sep 2025
If I could leave no stars I absolutely would! My Dr put in a referal for these people to do in home PT and what a disaster! They would not work around my schedule of other dr appointments. The supervisor told me that I was supposed to be home bound which meant that I should have no dr appointments and I should be home bound. The person that comes to do the paperwork the first day was rather rude. The physical therapist told me the first day upon entering my home that I needed to get rid of all my cats. And for appointments she would text me very late at night 10pm or later when I was asleep telling me not asking that she was coming the next day when I specifically told her I had a Dr appointment. They ultimately dropped me. Thank the gods above for Atrium home health! They are amazing. Full of smiles and very professional. Definitely recommend them!!! Fully avoid Centerwell at all costs!!!
Lavonda Barlow
Sep 2025
I love CenterWell The Very Best heartfelt home help that Gods sent to me . I’ve had them 2 other times and this time I asked for them by name. They are always very reputable and thorough and smart ladies. They’ve always went the extra mile for me I’m so Thankful! You’ll love them from the office to the beautiful ladies that come out in the cold weather and the heat. THANKFUL
Medicare Quality of Care
CenterWell Home Health is a Medicare-certified home health agency (certified since 1973). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
- Would definitely recommend the agency73%US 79%
- Rated their overall care 9 or 10 out of 1094%US 85%
- Care was given in a professional way91%US 89%
- The team communicated well88%US 86%
- The team discussed medicines, pain and home safety98%US 82%
12 completed patient surveys, 21% response rate.
How patients did
- Care started within 2 days of referral100%US 94%
- Patients got better at walking or moving around87%US 83%
- Patients got better at getting in and out of bed86%US 83%
- Patients got better at bathing89%US 86%
- Patients' breathing improved91%US 85%
- Patients got better at taking medications correctly100%US 81%
- Patients who had a fall with major injury (lower is better)0%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations88%US 61%
Service area
CenterWell Home Health reports serving 12 ZIP codes, including Hickory, Catawba, Claremont, Connelly Springs, Conover, Denver, Maiden, Newton, Sherrills Ford, Terrell and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 347053. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does CenterWell Home Health offer?
CenterWell Home Health offers Home Health.
Where is CenterWell Home Health located?
CenterWell Home Health is located at 1985 Tate Blvd SE #303 in Hickory, North Carolina.
What do families say about CenterWell Home Health?
Reviews for CenterWell Home Health in Hickory are mixed: many families praise specific nurses and physical therapists by name for compassionate, effective care, but others describe serious lapses including supply shortages, scheduling conflicts, and one account of inadequate wound care that led to a hospitalization for sepsis.
Does Medicare cover care from CenterWell Home Health?
Yes. CenterWell Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.0 out of 5 stars.
Do I need a referral to use CenterWell Home Health?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit CenterWell Home Health?
Submit the Request Information form on this page, or contact CenterWell Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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