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CenterWell Home Health

1225 W Wheeler Pkwy Building C

4.5(91 ratings)· Augusta average: 4.1

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CenterWell Home Health logo
CenterWell Home Health, photo 11 / 5

Quick Facts

Care team makeup
Includes nurses, physical therapists, and social workers
On-call support
Some patients report 24/7 availability for needs

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Families describe a wide range of experiences with CenterWell Home Health in Augusta, with many praising specific nurses, physical therapists, and aides for compassionate, effective care during recovery from surgery, wounds, or serious illness. However, a notable number of reviewers report scheduling problems, inconsistent nurse skill levels, and communication breakdowns between office staff and field clinicians.

What reviewers praise

  • Nurses and PTs frequently praised by name for compassion
  • Effective post-surgical and wound care recovery reported
  • Physical therapy staff described as encouraging and skilled
  • Multidisciplinary team includes nurses, PT, and social workers
  • Many reviewers say staff were punctual and professional

What reviewers flag

  • Several reports of late or no-show appointments
  • Multiple reviewers cite unclear or broken arrival-time promises
  • One report of a nurse untrained in required wound care
  • Communication gaps between office staff and therapists reported

AI-generated from reviews and community data.

CenterWell Home Health is a home health agency serving Augusta, Georgia offering Home Health. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 4.5 out of 5 across 91 reviews.

About CenterWell Home Health

CenterWell Home Health is an agency serving clients at home in Augusta, Georgia. The agency provides physical therapy, occupational therapy, nursing care, and wound care services to patients recovering from surgery, injury, or illness.

Reviewers offer mixed feedback on service quality and reliability. Some families reported positive experiences with attentive, knowledgeable staff who supported recovery, particularly for wound care and post-surgical rehabilitation. Others noted inconsistent performance, citing delayed scheduling, late arrivals, and gaps in supply delivery. Communication issues appeared frequently in reviews, with scheduling notifications sometimes arriving less than 24 hours before appointments and time windows that were difficult to pin down.

Staff professionalism was another area where experiences diverged. While initial assessments and some nursing visits drew praise, some reviewers raised concerns about aide punctuality, preparedness, and bedside manner. One reviewer described challenges with staff claiming expertise they did not demonstrate in practice.

Types of Care at CenterWell Home Health

Home Health

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of CenterWell Home Health

4.5overall · 91 ratings combined

4.5★ on Google (91)

Chad Holloway

May 2026

via Google ↗ · Report

I gave this company a chance with my mother. The actual first people that come out are great and super informative. We had a nurse, occupational therapist, physical therapist come out. The assistants is where the issue is. They call usually less than 24 hours to schedule the appointment, one time was even 2 hours before. That was the nurse assistant. As of today I have told them all to not come back after a appointment was set yesterday at 6:30 pm for today somewhere between 3pm and 3:30pm. She was a no call no show as of 4pm. I called Ms Tonya to see where she was. Her response was yes Mr Holloway I was just about to put your address in and head your way. They have zero respect for your time or your love ones time. The physical therapy is a joke. You are lucky to get 10 minutes of actual physical therapy. The rest of the time they are on their phone or the tablet punching in information they get in the course of the first 5 minutes. Appointments are supposed to be an hour but they are in and out in under 30mins so far every visit. Do yourself a favor and spend a little extra time and money to take your loved ones to a actual facility.

Kathleen Carr

Jun 2025

via Google ↗ · Report

I was very pleased with the experience. Every nurse and Physical Therapist was kind, pleasant, patient and very helpful. Highly recommend this health service for home surgical follow-up care.

Michael Russell

Dec 2024

via Google ↗ · Report

My Mother broke her hip and had to have surgery. After the surgery she was sent to a local Rehab/nursing home facility. The care she was receiving there sub-standard at best so we promptly removed her and brought her home. A friend recommended Center Well so we contacted them and set up an interview. After the interview we decided to go with them. The care my Mother has gotten from day one with Center Well has been excellent, 5 stars!! Across the board, the nurses, the PT team, the social worker, everybody has been on top of their game!! Very knowledgeable, very professional, very compassionate, very dedicated. If you’re looking for, or in need, of the services they provide then Center Well should be your first call, you’ll be happy you did!! ⭐️⭐️⭐️⭐️⭐️

sandie oh

Dec 2024

via Google ↗ · Report

Everyone who visited were excellent, especially Walter and Karen. They gave me great information, encouragement and helped me recover safely. PT wasn't always easy, but they pushed me just enough that I knew I was getting better.

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Frequently Asked Questions

What types of care does CenterWell Home Health offer?

CenterWell Home Health offers Home Health.

Where is CenterWell Home Health located?

CenterWell Home Health is located at 1225 W Wheeler Pkwy Building C in Augusta, Georgia.

What do families say about CenterWell Home Health?

CenterWell Home Health carries a 4.5 out of 5 rating from 91 Google reviews. Families describe a wide range of experiences with CenterWell Home Health in Augusta, with many praising specific nurses, physical therapists, and aides for compassionate, effective care during recovery from surgery, wounds, or serious illness. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit CenterWell Home Health?

Submit the Request Information form on this page, or contact CenterWell Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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