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THE CENTER at ARROWHEAD

7201 W Camino San Xavier Ave

3.9(224 ratings)· Glendale average: 4.2

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Quick Facts

Total units
96
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
96
Inspections
View history (40 citations)
Care focus
Short-term rehab after hospital stays, not long-term residency
Therapy services
On-site physical, occupational, and speech therapy
Medical support
Routine on-site blood draws, medication delivery, x-rays

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of The Center at Arrowhead are sharply divided: some families praise specific staff members for compassionate, attentive rehab care, while others describe serious lapses in basic nursing attention, communication, and pain management during multi-week stays. The facility focuses on short-term rehabilitation after hospitalization or surgery rather than long-term residential living.

What reviewers praise

  • Individual staff praised as compassionate and attentive
  • Strong physical, occupational, and speech therapy focus
  • Discharge planning and family involvement emphasized
  • Positive experiences reported for some rehab stays

What reviewers flag

  • Multiple reports of neglect, unanswered call lights, poor hygiene care
  • Several reviewers cite poor communication about patient condition/updates
  • One report of inconsistent or delayed pain medication administration
  • One report of a patient left in a wheelchair for hours, causing cellulitis

AI-generated from reviews and community data.

THE CENTER at ARROWHEAD is a senior living community in Glendale, Arizona offering Skilled Nursing / Long Term Care. Amenities include Professional Chef, Restaurant style Dining Room and Gathering / Activity Spaces. Families rate it 3.9 out of 5 across 224 reviews.

About THE CENTER at ARROWHEAD

Center at Arrowhead is a skilled nursing facility in Glendale, Arizona, licensed by the state to provide rehabilitative care for patients transitioning from hospital stays or surgery. The facility offers physician-driven care plans designed to help patients achieve strength, functionality, and their highest level of independence before returning home.

The community provides comprehensive skilled nursing care alongside physical, occupational, and speech therapy services. Each patient receives a customized care plan with emphasis on rehabilitation goals, supported by routine medical services including blood draws, medication delivery, and x-rays. Psychological care and discharge planning are integrated into the individualized program, with family involvement encouraged throughout the recovery process.

Therapy services address walking, range of motion, strengthening, balance, and management of stairs and inclines. The facility emphasizes nutrition as part of recovery, with meals prepared by an Executive Chef featuring healthy, gourmet options. The community is designed with a hotel-like atmosphere, combining medical expertise with personalized hospitality and state-of-the-art equipment.

Types of Care at THE CENTER at ARROWHEAD

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities

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Reviews of THE CENTER at ARROWHEAD

3.9overall · 224 ratings combined

3.9★ on Google (224)

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Sherry Ford

Jun 2026

via Google ↗

My mom was recently a patient at Center at Arrowhead. She was there for 3 mos after major back surgery. If I could give this place a zero I would and if you’re considering this place for a loved one I highly recommend that you don’t!! The nursing staff and CNA staff are awful. They act like taking care of senior citizens that are unable to tend to themself is beneath them. I observed on several occasions the poor attitude of the staff. We hired patient advocates to help us make sure this rehabilitation center did their job(s) but meeting after meeting with the director of this facility, the staff would be ok for a day and then fall right back into their bad habits. The patient case manager, Melinda, was supposed to call us weekly with updates on how mom was doing, but she never called. It was only when the advocate team spoke with the her or the director would we then get a call. And if it wasn’t for the fact that we had hired these patient advocates, we wouldn’t have known the serious health issues that my mom incurred while at that facility. Many times my mom was left in wheelchair for up to 5hours. She developed serious cellulitis from way too many in the wheelchair. Even after confronting the staff about them leaving her in the chair too long, it just continued. Center at Arrowhead is there to take your money with doing the least amount of work they can. There were so many issues there. She is now at a different place and she is thriving!! The service is awesome and they care so much about her wellbeing. I implore you to not take your loved one to Center at Arrowhead! If they are unable to walk, talk, or fend for themselves, the staff will not be of good service. The nurses hate their jobs and it’s highly obvious and the director of this place does nothing to make sure proper care is done to ensure your loved recovers well. If it wasn’t for the advocates we had hired we would’ve pulled my mom out sooner. But we kept giving them the benefit of the doubt that things would change. Obviously they did not.

Samuel Romero

Jun 2026

via Google ↗

Our initial introduction started while looking for a skilled nursing home for my mother after she had brain surgery to remove a baseball-sized tumor. The Center at Arrowhead was quite a pleasant experience for my 90-year-old mother. My mother did extremely well through her surgery, approximately 30 hrs later she experienced two substantial strokes in addition to multiple seizures for the remaing two days. Unfortunately, these strokes caused paralysis, which rendered her totally paralyzed on her left side of her body. The situation required us to place her in an acute rehab hospital. After spending 16 out of 21 days in this facility on the 18th day or so my mother, miraculously started to slowly regain her mobility in her left arm and her left leg. As we quickly approached the 21st day in the Acute Rehabilitation Hospital, we were fully aware of the fact that Medicare would not pay for any additional days. So we decided to have my mother moved to a skilled Nursing facility. I started researching skilled nursing home facilities near our home. That's when we discovered the Center at Arrowhead. My initial contact was with Charlene the Director of Admissions, whom we really enjoyed meeting. Shortly afterwards we had the pleasure of meeting the second and most important person. Joshua Hays was our patient advocate. This young man was probably the most important person at this point that we could have met. Joshua Hays the Patient Advocate at the Center at Arrowhead was just amazing. Joshua from the first moment that we met him was Pleasant reassuring, helpful, good-spirited, and dedicated to answering all of our questions and concerns. If my mother needed anything at all Joshua would see to it that she would get it. Joshua became the highlight of my Mother’s day whenever he would drop in to check on her. Joshua's relentless assistance and guidance at every turn was not only comforting for both my Mother and me, but refreshing! We would like to take a moment to express our gratitude to both the Center at Arrowhead, and especially to Joshua for his outstanding work ethic, dedication, and empathy that he consistently demonstrated to our family. My mother in particular would really like to express her heartfelt appreciation to Joshua! Thank you, and the entire team. Respectfully, The Romero’s

Annette Fischer

May 2026

via Google ↗

I highly recommend The Center at Arrowhead! My mother was treated with top notch care each and every stay! The staff, to include every member, were fantastic. I can’t say enough about them. They treated mom as if they were caring for their own mother. Char and Rhonda, thank you from the bottom of my heart for going the extra mile! Thank you ALL!

Ann Silvertooth

May 2026

via Google ↗

My father was in this facility for 3 weeks. Rarely did anything happen without tracking down staff. There was no communication about my father’s condition. Never saw a doctor and no one seemed to know when any doctors would show up. Call lights were ignored and staff wouldn’t make eye contact. The only way we were able to get anything done was by writing a letter. They responded by improving my dad’s location near the nurses station so someone could cast an eye every now and again. That didn’t happen. I found that interesting as they were really acknowledging their lack of care…because he was down a hallway in the back. Incompetence and callousness from the top of management to the bottom of the heap. Unless you can provide round the clock advocacy for your loved one, think again about using this facility. Based on my family’s experience, healthcare is not their priority.

Alexandria Granadino

Feb 2026

via Google ↗

Literally the worst facility ever. My grandfather was a patient for two weeks and was completely neglected. Even when he did receive assistance they were rough with him. The man has a 75% comressed L1 and they didnt even take that into consideration. He was in extreme pain and they were never consisted with his pain meds. The only meds they DIDNT miss giving him were ones that made him loopy and sleep all day and night so they didn't have to deal with him (which we already expressed NOT TO GIVE HIM.) We had family members with him 13 hours out of the day to make sure he was being taken care of. They were never updating his chart or able to tell us the last time he had received pain meds or been changed/turned in his bed which SHOULD have been every two hours. No one had any accurate information ever. Stay far away from this facility. All they care about is the money they get from your insurance company. Worst staff imaginable truly.

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Government Inspection History

4 inspection visits in the last three years, 40 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 2, 2025Fire Safety StandardHealth Standard23 citations

  • Install a fire alarm system that can be heard throughout the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2025

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2025

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2025

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2025

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2025

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2025

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 7, 2025

  • Implement a program that monitors antibiotic use.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 7, 2025

  • Establish procedures for tracking staff and patients during an emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2025

  • Establish policies and procedures for sheltering.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2025

  • Establish policies and procedures for medical documentation.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2025

  • Establish roles under a Waiver declared by secretary.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2025

  • Provide primary/alternate means for communication.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2025

  • Establish methods for sharing information.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2025

  • Provide family notifications of emergency plan.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2025

  • Post nurse staffing information every day.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2025

Feb 15, 2024Fire Safety StandardHealth Standard9 citations

  • Develop a communication plan.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2024

  • Conduct testing and exercise requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2024

  • Conduct risk assessment and an All-Hazards approach.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2024

  • Provide family notifications of emergency plan.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2024

  • Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2024

Sep 20, 2023Health Complaint1 citation

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 18, 2023

Nov 10, 2022Fire Safety StandardHealth Standard7 citations

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2022

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2022

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2022

  • Report COVID19 data to residents and families.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does THE CENTER at ARROWHEAD offer?

THE CENTER at ARROWHEAD offers Skilled Nursing / Long Term Care.

How much does THE CENTER at ARROWHEAD cost?

THE CENTER at ARROWHEAD has not published its pricing. For context, communities in Glendale that publish rates start around $4,760 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is THE CENTER at ARROWHEAD located?

THE CENTER at ARROWHEAD is located at 7201 W Camino San Xavier Ave in Glendale, Arizona.

What do families say about THE CENTER at ARROWHEAD?

Reviews of The Center at Arrowhead are sharply divided: some families praise specific staff members for compassionate, attentive rehab care, while others describe serious lapses in basic nursing attention, communication, and pain management during multi-week stays. The facility focuses on short-term rehabilitation after hospitalization or surgery rather than long-term residential living.

How did THE CENTER at ARROWHEAD do on recent health and safety inspections?

THE CENTER at ARROWHEAD had 4 government inspection visits in the last three years, with 40 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit THE CENTER at ARROWHEAD?

Submit the Request Information form on this page, or contact THE CENTER at ARROWHEAD directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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