Ashlee
Apr 2025
If I could give zero stars, I absolutely would. A family member of mine stayed here, and the experience was beyond unacceptable. At one point, they were left without a bath for three weeks — staff attempted to excuse this by falsely claiming the care was “refused.” Additionally, when my family member reported not receiving her medication, staff initially argued and were extremely unprofessional, only to later realize they had, in fact, missed giving her the medication. Personal belongings routinely went missing, communication with family members was terrible, and honesty was severely lacking. Staff claimed to have mailed a letter regarding a care meeting (as we live out of state), yet no letter was ever received. We were not informed of the initial meeting at all, and only upon the second meeting were we contacted via phone to schedule — and even then, not all necessary staff members attended, and misleading information was given. Repeated attempts to call and check on her care often went unanswered. We chose this facility believing it was a reputable option, especially in a smaller town, but sadly, that was not the case. We ultimately removed our family member and brought her to live with us. It was only then that we learned the full extent of how poorly the facility is actually run. Unless you live nearby and are able to visit several times a week to personally oversee care, I would strongly advise against choosing this facility. Honestly, I wouldn’t recommend it to anyone — not even to my worst enemy.
