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Brandon Community Care Center

355 Crossgate Blvd

2.4(53 ratings)· Brandon average: 4.4

Brandon Community Care Center, photo 11 / 5

Quick Facts

Total units
230
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
230
Nursing coverage
Two nurse practitioners on-site five days weekly
Wound care
Wound physician rounds weekly, nurses daily
Operator
Part of CommCare Corporation, a Louisiana non-profit
Staff training
Trains LPNs and CNAs on-site

What Families Think

Reviews for Brandon Community Care Center are sharply divided: several families describe serious neglect—unanswered call lights, unchanged soiled linens, missed meals, and unsanitary rooms—while one family praised the rehab therapy that helped their grandmother recover from a stroke and return home. The very low overall rating reflects a pattern of complaints about basic hygiene and attentiveness that outweighs the positive rehab experience.

The Good

  • Rehab therapy helped one resident return home in under 4 weeks
  • On-site physical, occupational, and speech therapy
  • Wound care nurses available seven days a week
  • Geriatric physician with 40+ years serves as medical director
  • Hosts community activities like life enrichment and outings

The Bad

  • Multiple reports of neglect: soiled bedding, missed meals, skipped bathing
  • Reports of unsanitary conditions, including roaches and bedsores
  • Several reviewers describe rude or inattentive staff
  • One report of a delayed emergency response to a fall
  • One account of medical equipment (feeding tube) mishandled

AI-generated from reviews and community data.

Brandon Community Care Center is a senior living community in Brandon, Mississippi offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 2.4 out of 5 across 53 reviews.

About Brandon Community Care Center

Brandon Community Care Center is a skilled nursing and rehabilitation facility in Brandon, Mississippi, offering long-term care and rehabilitation services. The center provides physical therapy, occupational therapy, and speech therapy to help residents regain strength and skills to return home successfully, as well as restorative therapy programs for long-term care residents to prevent functional decline.

The medical team includes a geriatric medicine physician with over 40 years of experience serving as medical director, two nurse practitioners on site five days a week, and wound care specialists. A wound-certified physician rounds weekly, and wound care nurses are available seven days a week. The facility features a fully equipped rehabilitation gym staffed by physical therapists, occupational therapists, and speech therapists, and also offers outpatient therapy services.

Brandon Community Care Center emphasizes quality of life alongside quality care, offering a wide array of activities including trips into the community, life enrichment programs, salon services, fitness centers, cafes, and libraries. Residents enjoy outdoor spaces under a covered patio and in landscaped gardens. The facility welcomes volunteers to share skills and passions such as music, cooking, and travel with residents.

The center serves as an educational hub, hosting classes to train Licensed Practical Nurses and Certified Nursing Assistants. As part of CommCare Corporation, a Louisiana-based non-profit established in 1994, the facility maintains a library with resources on health, wellness, medical conditions, and information about Medicare and Medicaid benefits for elders and families.

Types of Care at Brandon Community Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio
  • Salon / Barber
  • Transportation Services
  • Walking Paths

Activities

  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Grocery Shopping and Errands
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Brandon Community Care Center

2.4overall · 53 ratings combined

2.4★ on Google (53)

Nikki

May 2026

via Google

Do not take your loved ones to this place. I have no idea how their doors are still open. Don’t one individual in that place cares if the patients live or die. If I hadn’t gone up there and immediately knew something was wrong my mother would have died. The staff said no she’s fine she just doesn’t want to do her therapy. It’s hard to want to do therapy when you’re literally dying and the nurses just think you’re lazy. I was told by staff she was fine. They only called the ambulance because I insisted she was not fine. Further more I had to call up there to get her fed for the first four days because they weren’t bringing her meals because she wasn’t on a meal plan yet for four days. For them to get on here and act like they took proper care of her is absurd she was basically put in a room and forgotten.

Big Red

Jul 2024

via Google

DO NOT BRING ANYONE THERE! They are horrible. They lie and fraud the Medicare system. My mom hasn’t received any “skilled nursing help” yet. They leave her soiled daily her feeding tube unplugged and her room is always smelly and dirty. We had to clean it ourselves cause a virus is going around and wanted her to not get sick. We go there daily! We had to literally go off for them to shower her. After the first week and nothing has changed. Friday we noticed a bedsore and are having trouble getting paperwork to transfer her out of there. Everyone there has a nasty attitude and are lazy. The heads of this place duck and dodge you. I will be making a formal complaint in the morning. And to top all of that off they have roaches! After we cleaned her room picture 4 they had her feeding tube leaking onto the floor picture 5. I beg you not to send anyone there. If you have someone in there please go check on them. A lady was screaming help for 2 hours and when they finally opened her door she was on the floor cause she fell.

Cynthia Jackson

Mar 2024

via Google

PLEASE DON'T TAKE YOUR LOVE ONES HERE. Some of the nurses and staff are nice and some have attitude issues. I will tell you a few of the problems experienced. Long wait time to change bedridden patients' accidents, skipped bathing or wipe downs, cold food,, soiled clothes not changed. If you can avoid this facility please do so. May God Bless and guide you to better care.

Hope Bowen

Feb 2024

via Google

ABSOLUTE WORST PLACE!! Most of the staff is very rude And have A lot of negative attitudes. The place smells horrible and nobody cares. I complained to them several times. The Director of nursing took me in her office to hear my concerns. I told her my grandpa was being neglected And she told me to not use that word because she would have to report it. Nothing was ever done. For the most part he was not treated good When it came to the overall care and hygiene. If you care about your loved one Do not put them here!!!!

Lauren Ray

Apr 2022

via Google

My grandmother had a stroke and my family and I made the difficult decision to place her in a nursing home that provides therapy for her to get better and come home. We are so thankful we chose Brandon Nursing and Rehab! My grandmother absolutely loved her time there especially playing fun activities when she wasn’t in therapy. The staff catered to her and she ate that up! They were all so kind and pleasant! She came home in less than 4 weeks and is almost to where she was before the stroke! I would definitely recommend Rehab here for your family member!

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Government Inspection History

12 inspection visits in the last three years, 46 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 12, 2026Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 3, 2026

Nov 18, 2025Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 17, 2025

Jul 31, 2025Fire Safety StandardHealth Standard4 citations
  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2025

  • Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2025

May 12, 2025Health Complaint6 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 7, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 7, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 7, 2025

  • Respond appropriately to all alleged violations.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 7, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 7, 2025

  • Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 7, 2025

Apr 22, 2025Health Complaint2 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 7, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 7, 2025

Apr 1, 2025Health Complaint2 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 7, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 25, 2025

Mar 6, 2025Health Complaint4 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 7, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 7, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 31, 2025

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 31, 2025

Jan 31, 2025Health Complaint4 citations
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 5, 2025

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2025

Jun 12, 2024Health Complaint1 citation
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 25, 2024

Mar 15, 2024Fire Safety StandardHealth ComplaintHealth Standard8 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 29, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2024

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 29, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2024

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 29, 2024

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 29, 2024

Jan 18, 2024Health Complaint1 citation
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 22, 2024

May 26, 2022Fire Safety StandardHealth Standard12 citations
  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2022

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2022

  • Honor the resident's right to manage his or her financial affairs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2022

  • Assess the resident when there is a significant change in condition

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2022

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2022

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2022

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2022

  • Provide rooms that can be unlocked from inside without a key.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2022

  • Have properly installed hallway dispensers for alcohol-based hand rub.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Brandon Community Care Center offer?

Brandon Community Care Center offers Skilled Nursing / Long Term Care.

Where is Brandon Community Care Center located?

Brandon Community Care Center is located at 355 Crossgate Blvd in Brandon, Mississippi.

What do families say about Brandon Community Care Center?

Reviews for Brandon Community Care Center are sharply divided: several families describe serious neglect—unanswered call lights, unchanged soiled linens, missed meals, and unsanitary rooms—while one family praised the rehab therapy that helped their grandmother recover from a stroke and return home. The very low overall rating reflects a pattern of complaints about basic hygiene and attentiveness that outweighs the positive rehab experience.

How did Brandon Community Care Center do on recent health and safety inspections?

Brandon Community Care Center had 12 government inspection visits in the last three years, with 46 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Brandon Community Care Center?

Submit the Request Information form on this page to connect with Brandon Community Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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