2801 Felton Drive
3(32 ratings)
CMS Care Compare
Reviews for Bonterra are sharply divided: several families praise specific staff members for attentive, compassionate rehab and long-term care, while one detailed account describes serious neglect, theft of belongings, and alleged abuse. The community holds a 3 out of 5 rating from a small number of Google reviews, reflecting this split experience.
AI-generated from reviews and community data.
Bonterra Transitional Care and Rehabilitation is a senior living community in East Point, Georgia offering Skilled Nursing / Long Term Care. Families rate it 3.0 out of 5 across 32 reviews.
Bonterra Transitional Care and Rehabilitation is a skilled nursing / long term care community in East Point, Georgia. The community is licensed for up to 118 residents.
Families rate Bonterra Transitional Care and Rehabilitation 3 out of 5 based on 32 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me Choose3overall · 32 ratings combined
3★ on Google (32)
Tamekia
Jun 2026
I had a former client who was placed here years ago. They took very good care of Robert. Each visit I had with Robert he was clean and he would talk about the activities. Each staff I had interaction with was pleasant and showed care. The facility was clean on my visits with Robert as well.
Gerald Harris
Dec 2025
It has taken me time to gather my thoughts about everything that happened while my mother was in this facility. I’m writing this as her adult son, in the hope that it helps other families make informed decisions. I won’t mention names, but I will speak honestly. I want to start by saying there are three women who I experienced—who are absolute angels. They truly care about the residents and take their work to heart. I’m grateful for them. My mother, who is in her 70s, was placed in this facility after being discharged from a local hospital. The communication was great during her time there. I received calls about any issues with her, no matter the time. My mom has always been someone who complains a lot and can be difficult. Because she has memory issues and has now been diagnosed with dementia, I often believed the nurses over her. But around two months in, things began to change. One day, I walked into her room and found the air conditioning on . It was winter, and freezing outside. The room was freezing, and she had no idea why. Then her shoes went missing—both pairs—right before a doctor’s appointment. Soon after, her clothes also disappeared. I bought her new items, took photos, and placed them in her closet. Within two weeks, they were gone, and she was wearing someone else’s clothes. Even a sweater I had given her went missing. I started realizing there was a trend. My wife and I began talking about all the little things that I had noticed, and mom had mentioned. Mom begged me repeatedly to take her out of the facility, but I thought she was just being difficult or confused. Over time, I realized she wasn’t wrong, I was. My sister & I visited one day and heard a man in the next room crying for help. No one came. I alerted the nurses’ station, and it still took about 20 minutes before he got help. It became clear that what my mom had been describing was neglect. During her stay, Mom was placed in a room with a younger woman in her 40s who had the mental capacity of a child. She had severe speech delays and would often screech. My mom told me this young woman had been hit by an older nurse on two occasions. I didn’t believe it—until Mom came home. When my mom was discharged in April 2025 and came to live with me, the trauma became obvious. She had nightmares her very first night at home, something I had never seen her experience in my entire life. She cried and moaned in her sleep for weeks. I had to sleep on the couch for nearly a month so I could help her when she woke up terrified. She even fell out of bed several times. After a week, I asked her to tell me what really happened while she was there. She said she was never hit, but her roommate was—and she feared she would be next. She couldn’t understand why she was placed in a room with someone so vulnerable. She even asked about how the young woman was doing. Knowing my mom’s background, and her difficulty showing emotion, this told me how deeply she was affected. Based on everything my mother experienced, and everything I witnessed, here is what families should know: 1. Neglect, abuse, and theft are real problems there. Personal items disappear, and residents may not get the care they need. 2. The front office is disconnected from what happens in the back. Management seems unaware of the day-to-day issues with staff. 3. There needs to be security and cameras. Residents deserve protection, and staff should be monitored. 4. Burnout among staff is real and affects the quality of care. I am now my mother’s full-time caregiver. It’s hard, and burnout is real, but she’s my mom. I know she is safer with me than she was in that facility. If you are considering placing your loved one in a nursing home, please think carefully. If possible, consider keeping them at home and building your own care team. It will challenge you, but it may spare your loved one from trauma they should never experience. I hope this review helps families and encourages the facility to make real changes. No one’s parent should have to go through what mine did.
Michelle Davis
Oct 2025
My brother was at Bonterra for rehab and it was a great experience for him. We were very pleased with the care he received, the unit Manager Adrienne Jenkins, was a pleasure and she always returned my calls when we had questions.
Realltak
Sep 2025
I'm here , so far so good but one cna has pushed of changing me. But Ms. Nikki is very caring and helpful and overworked.
Mrs. Carr
Jun 2019
My father (Mr. Lynch) lived there for 2 years and 5 months and I was very pleased with the staff and care given to him. They made sure that he was clean, shaved, fed, clothed and comfortable. He passed last week and I just want to let everyone know how pleased I am with the care given to my father. Ms. Jackie, Ms. Katrina, Ms. Rochelle, Ms. Gwen are a OUTSTANDING! (just to name a few).
5 inspection visits in the last three years, 51 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 5, 2026
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2026
Install a fire alarm system that can be heard throughout the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2026
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2026
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 29, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 29, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 29, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 29, 2025
Help the resident with transportation to and from laboratory services outside of the facility.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 29, 2025
Implement a program that monitors antibiotic use.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 29, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 29, 2025
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 29, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 29, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 29, 2025
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 29, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 29, 2025
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2025
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2025
Construct fire resistant interior walls.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2025
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2025
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Apr 7, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 7, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 7, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 7, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 16, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 16, 2023
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 16, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 16, 2023
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2023
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023
Conduct risk assessment and an All-Hazards approach.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2023
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2023
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Bonterra Transitional Care and Rehabilitation offers Skilled Nursing / Long Term Care.
Bonterra Transitional Care and Rehabilitation is located at 2801 Felton Drive in East Point, Georgia.
Reviews for Bonterra are sharply divided: several families praise specific staff members for attentive, compassionate rehab and long-term care, while one detailed account describes serious neglect, theft of belongings, and alleged abuse. The community holds a 3 out of 5 rating from a small number of Google reviews, reflecting this split experience.
Bonterra Transitional Care and Rehabilitation had 5 government inspection visits in the last three years, with 51 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Bonterra Transitional Care and Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Bonterra Transitional Care and Rehabilitation? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of East Point.
