MyLivingChoice

Bethany Home Care

4649 Brockton Avenue

4.3(6 ratings)· Riverside average: 4.2

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Bethany Home Care

Quick Facts

Medicare quality
2.0 of 5 stars

Home Health Compare

Medicare certified
Since 1995
Ownership
Privately owned agency
Medicare certification
Medicare certified for home health since 1995
Medicare quality rating
2.0 out of 5 stars for patient care
Therapy services
Physical, occupational and speech therapy delivered at home

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Bethany Home Care is a privately owned, Medicare-certified home health agency in Riverside offering nursing and therapy visits at home. Medicare rates its patient care 2.0 out of 5 stars, and Google shows 4.3 from only six ratings. The one written review is a serious complaint about a missed visit and a falsified visit record.

What reviewers praise

  • Medicare-certified since 1995
  • Skilled nursing and therapy visits at home
  • Physical, occupational and speech therapy offered
  • Medical social services and home health aides available

What reviewers flag

  • Medicare rates patient care just 2.0 out of 5 stars
  • One report of a missed nurse visit with no call
  • One report of a forged visit signature, filed with state
  • One reviewer felt management responded to the complaint poorly
  • No published pricing information

AI-generated from reviews and community data.

Bethany Home Care is a home health agency serving Riverside, California offering Home Health. Families rate it 4.3 out of 5 across 6 reviews.

About Bethany Home Care

Bethany Home Care is a Medicare-certified home health agency serving Riverside, CA and has been Medicare certified since 1995. Services offered in the home include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services and home health aide visits. The agency is privately owned.

Medicare rates the quality of patient care at Bethany Home Care 2.0 out of 5 stars, based on how quickly care starts, how often patients improve at walking, bathing and managing medications, and how often they are readmitted to the hospital.

Home health is short-term, doctor-ordered clinical care at home, typically after a hospital stay or during recovery, and Medicare covers it in full when the patient qualifies. Families who need ongoing help with daily living, such as bathing, meals and companionship, should also compare non-medical home care agencies nearby.

Types of Care at Bethany Home Care

Home Health

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Reviews of Bethany Home Care

4.3overall · 6 ratings combined

4.3★ on Google (6)

Patricia Dickinson

May 2024

via Google ↗ · Report

I just spoke to a Carlos Castillo from Bethany Home Care (Moreno Valley) because one of their visiting home nurses did not show up for her visit today and no one called to say she was not coming. When I reported the nurse to Carlos, he told me that she had been to our home twice...NOT! She has only been here once. I was told there was a second visit and a 2nd signature...well, that was a forgery since there has only been one home visit. Because I repeated that there was forgery and lying going on with that nurse, Carlos stated I was racist. Where would that be coming from? I never said anything about race nor did I hint at it. I did turn in a complaint against this business to The California State Department of Health complaint hotline. We will be seeking a new home visit nursing company. BAD BAD BAD service and employees.

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By submitting, you're okay with us and Bethany Home Care reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Medicare Quality of Care

Bethany Home Care is a Medicare-certified home health agency (certified since 1995). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

2.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

  • Would definitely recommend the agency82%US 79%
  • Rated their overall care 9 or 10 out of 1082%US 85%
  • Care was given in a professional way95%US 89%
  • The team communicated well88%US 86%
  • The team discussed medicines, pain and home safety93%US 82%

11 completed patient surveys, 26% response rate.

Hospital outcomes

  • Discharged to the community74%US 80%Same as
  • Preventable hospital visits during care (lower is better)10%US 11%Same as

How patients did

  • Care started within 2 days of referral90%US 94%
  • Patients got better at walking or moving around63%US 83%
  • Patients got better at getting in and out of bed80%US 83%
  • Patients got better at bathing64%US 86%
  • Patients got better at taking medications correctly50%US 81%
  • Patients who had a fall with major injury (lower is better)0%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations72%US 61%

Service area

Bethany Home Care reports serving 51 ZIP codes, including Riverside, Corona, Moreno Valley, Hemet, Lake Elsinore, Murrieta, Perris, Redlands, San Bernardino, Sun City and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 557619. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Bethany Home Care offer?

Bethany Home Care offers Home Health.

How much does Bethany Home Care cost?

Bethany Home Care has not published its pricing. For context, communities in Riverside that publish rates start around $4,700 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Bethany Home Care located?

Bethany Home Care is located at 4649 Brockton Avenue in Riverside, California.

What do families say about Bethany Home Care?

Bethany Home Care carries a 4.3 out of 5 rating from 6 Google reviews. Bethany Home Care is a privately owned, Medicare-certified home health agency in Riverside offering nursing and therapy visits at home. The one written review is a serious complaint about a missed visit and a falsified visit record. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Bethany Home Care?

Yes. Bethany Home Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 2.0 out of 5 stars.

Do I need a referral to use Bethany Home Care?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Bethany Home Care?

Submit the Request Information form on this page, or contact Bethany Home Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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