4.3(15 ratings)· Great Falls average: 4.1
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of The Grandview at Benefis are mixed: several families praise the attentive nursing staff, food, and activities during rehabilitation or end-of-life care, while one family describes a serious lapse in physician follow-up that they say contributed to a resident's death, and another reports rude phone communication from staff.
AI-generated from reviews and community data.
The Grandview at Benefis is a senior living community in Great Falls, Montana offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.3 out of 5 across 15 reviews.
The Grandview at Benefis is a 48-bed skilled nursing and long-term care community in Great Falls, Montana, situated near a hospital and surgery center with landscaped grounds and modern facilities.
Families consistently praise the nursing and direct care staff for their attentiveness and warmth. Multiple families highlighted staff members by name, noting they made residents feel valued rather than like another patient. The community offers numerous activities, a beautiful physical layout with artwork and patios suitable for gatherings, and meals that families describe as delicious. One family wrote that it was "the absolute best place" for their mother at the end of her life.
A few families raised concerns about medical oversight and administrative responsiveness, one reported difficulty reaching appropriate departments by phone, and another described a delay in physician response to a resident's urgent care needs. These gaps suggest the facility's strength lies in day-to-day care and environment rather than across all operational areas.
The Grandview holds a 4.3 out of 5 Google rating based on 15 reviews, with strong marks for atmosphere and staff but mixed experiences around clinical decision-making and front-desk communication.
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Help Me Choose4.3overall · 15 ratings combined
4.3★ on Google (15)
Selena Moore
Mar 2026
When calling to speak to patients currently residing at Grandview I was continuously transferred to the wrong department and spoken to in a very rude manner so much so that I ended up hanging up and just calling their family members. They need to work on their phone etiquette
Hannah McEntee
Mar 2026
My Grandpa was put into Grandview a few months ago. The nurses were nice. Dr Marler was negligent. My grandpa wasn’t feeling well and asked to see him on Monday. He was supposed to come in on Tuesday. My grandpa’s legs were weeping fluid, smelled terrible, and he was weak and failing. We asked for wound care. We asked for his wraps to be changed and his blood work to be done. The doctor didn’t come until Friday. He said he was fine. My grandpa ended up with septic shock on Saturday. He died 2 days later in the ICU. I relied on medical professionals to do their jobs, they failed due to negligence, and ignorance. I’m disgusted and heartbroken.
Jeanne Bartlett
Jan 2023
My mother moved to The Grandview the end of October 2022 when her health declined rapidly resulting in her need for additional care. Mom received the best, most attentive care from Nick, Jo, Ti and Marcel, in particular, as well as the rest of the staff. Michelle is very friendly and welcoming. It was the absolute best place for Mom to be at the end of her life.
Charlene Winkle
Mar 2020
Excellent choice for your loved one!! Many activities. It seems like a huge resort. The food is DELICIOUS. Nice patio for get togethers with bbq. Beautiful artwork. Laid out quite nicely around the hospital and the surgery center. Nicely landscaped. Residents may have visits with their pets (vaccinations current of course) call and get a tour. It's just the place
Micha Tumlin
Mar 2017
My mom is in there for rehabilitation and they have the most wonderful staff,never make my mom seem like she is just another patient, always happy and wonderful to talk to!!..and the place is beautiful lots of things for the residents to do! Just love it
4 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 21, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2025
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2025
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 11, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 11, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 11, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 11, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 11, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 11, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 11, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 11, 2025
Honor each resident's preferences, choices, values and beliefs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 21, 2024
Prepare residents for a safe transfer or discharge from the nursing home.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 21, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 3, 2024
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2024
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Grandview at Benefis offers Skilled Nursing / Long Term Care.
The Grandview at Benefis is located at 3015 18th Ave S in Great Falls, Montana.
Reviews of The Grandview at Benefis are mixed: several families praise the attentive nursing staff, food, and activities during rehabilitation or end-of-life care, while one family describes a serious lapse in physician follow-up that they say contributed to a resident's death, and another reports rude phone communication from staff.
The Grandview at Benefis had 4 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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