Faye R
May 2026
We had a very negative experience with The Commons Skilled Nursing and Rehab facility. Our elderly mother was admitted after a hospitalization with the hope that she could improve her strength enough to return to assisted living. We were told it was a highly sought-after rehab, and the one positive aspect was that she had her own room. However, during the 3 or so weeks she was there, she endured being treated in a dismissive and unfriendly manner by the aides who transferred and assisted her, experienced excessive wait times for assistance, was bruised three times due to awkward transfers and a blood pressure cuff that was too tight, and had one medication error by an on-call nurse practitioner from Mt. Auburn that thankfully turned out not to be serious. The head of nursing at The Commons was fantastic, and besides that error our mother received good nursing care there - thus the two stars. But the rest of her experience was very difficult. Even on the day she left, the staff didn’t notice that the wheelchair car they’d arranged for her transport never arrived until my mother called me to contact them to ask what was going on an hour after she was supposed to have left. When the vehicle finally arrived 3 hours late, it did not accommodate a wheelchair and she had to be loaded onto a stretcher. When I called to make sure her wheelchair would go with her, since I couldn’t trust The Commons anymore to handle things, I was cut off with a “Ma’am,” as I tried to explain that I needed to be 100% sure that her wheelchair would go with her. At one point, the head of administration thanked me for letting them know what had been going on and said they would address the issues and assured me that, “This is not who we are.” I hope she is right and that they make big improvements. We would not send a family member there again.
