3747 Atlantic Avenue
4.3(56 ratings)· Long Beach average: 4.5
1 / 6CMS Care Compare
Families and residents often highlight a beloved activities director and warm front-line staff at Bay Towers, describing a comfortable, well-run senior community in Long Beach. However, several concerns emerge around building infrastructure and the responsiveness of sales/management staff, which prospective residents should weigh carefully.
AI-generated from reviews and community data.
Bay Towers at Bixby Knolls is an independent living, assisted living, and active adult senior community located in Long Beach, California. The community offers customized apartment homes with studio, one, and two-bedroom suites, each featuring full kitchens with full-sized appliances, expansive living rooms, and large floor-to-ceiling windows. Staff are on-site 24 hours a day, and each apartment includes an emergency alert system.
Assisted living at Bay Towers focuses on supporting residents with daily tasks such as bathing, grooming, and dressing while prioritizing independence and dignity. The community also offers respite care programs for short-term stays, whether for families needing temporary relief or for individuals transitioning from hospital care. Personalized care plans are developed to match each resident's level of care needs.
Amenities include a full-service salon, restaurant-style dining room with chef-prepared meals, library, and open common spaces designed for easy navigation. The community features professionally-landscaped outdoor spaces with secured walking paths, a courtyard, and outdoor dining areas. Daily activities include exercise classes and art classes, with dining available throughout the day.
Located in Long Beach, the community provides convenient access to world-class dining, shopping, and local attractions. The neighborhood offers abundant retail and restaurant options nearby, allowing residents to enjoy the vibrant Southern California lifestyle. Residents can take advantage of the pleasant Long Beach weather through outdoor activities and scenic garden spaces.
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Help Me Choose4.3overall · 56 ratings combined
4.3★ on Google (56)
Courtney Yeh
Jul 2026
Junior, the activities director, is a sweet and vibrant person! He will always greet you with a warm smile and fun conversation. I guarantee you will leave every interaction grinning ear to ear. He's not only a friendly face, but incredible at his job. You can tell all the residents absolutely adore him! I know I can also go to him for help or to point me in the right direction. Thanks, Junior! You're awesome and Bay Towers is lucky to have you! - Cece
Angel Gonzales
Jun 2026
Salvador was a great host. He showed me two model apartments and also the facilities around the building. He had a wonderful attitude, kind person.
Neal Langerman
May 2026
Bay Towers is a high rise apartment building with full services for seniors. Overall it is a good place for those needing assistance and coping with aging. I could live there comfortably. My big problem, which is a deal killer for me, is the single elevator serving all the residents. It is slow, making the highly frustrating waiting for the elevator a regular event. Worse is it being out of service. That leaves the stairs as the only option. That single point failure is unacceptable.
Sandra Harris
Mar 2026
Junior The activities director is outstanding. He makes this place a wonderful place to live at this time in our life his patience with us and his sincere interest in everyone’s life is rewarding to know that someone that’s just working for a company puts that much effort into being good to the people who he works and we can’t thank him enough. Junior is an amazing person and a gold mind for Bay Towers.
David Bolsinger
Jan 2026
Who is in charge there? 7 years ago, my wife and I were looking for an independent living faculty for my mother in law. We were very impressed with Bay Towers at that time. Fast forward a few years and I'm looking for a similar place for myself... So I look into the same place I was so impressed with. My experience has been nothing but frustrating. I stopped by because the sign says "come in for a tour". I do, but there's no one to assist. Apparently there is only one "Salesperson" (Geraldine). She doesn't answer the phone when the front desk calls her. I leave a handwritten note and I'm given her card. Things can happen, maybe it was just mislaid. A few days later, I call the number and leave a voicemail. No harm, no foul at this point. Nearly a month goes by with no response. So I contact the website requesting information. I'm expecting that I'll be contacted the next business day. Nope. Several days later I finally get call from Geraldine. I don't go into my frustrations at that point, figuring that I'll finally get the information I'm needing. She clearly hasn't read the email I'd written. I explain it all for the third time. We talk options, she needs to look into what's available and what's coming available. She'll promised tocall me back that afternoon, "either way". Her promise, her words, not mine. After a week of hearing nothing, I crossed them off my list. Clearly not the organization I remember. Not worth it to try and educate them, I'll just move on. The sole reason I'm now writing this review? I got a call this morning from Geraldine that was so disrespectful and unprofessional that it's frankly stunning. My career is entirely customer service and sales focused, with over 3 decades of management of sales/marketing. I've seen some doozies. She had no notes from our previous conversations. She had no memory of me at all. She offered a completely patronizing and insincere apology. It was condescending, insulting, and felt like gaslighting. So now I'm furious, and need to let people know about her behavior. If I'm being treated this poorly during the"sales pitch", I can't trust that it's going to be better when I'm needing assistance. Sadly, there is no way to speak with anyone else. No way to identify or contact whoever might correct the situation. So again: Who's in charge over there? It's this your business model now?
Bay Towers At Bixby Knolls offers Assisted Living.
Bay Towers At Bixby Knolls is located at 3747 Atlantic Avenue in Long Beach, California.
Families and residents often highlight a beloved activities director and warm front-line staff at Bay Towers, describing a comfortable, well-run senior community in Long Beach. However, several concerns emerge around building infrastructure and the responsiveness of sales/management staff, which prospective residents should weigh carefully.
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