Jessica Velez
Oct 2024
This place is the worst my husband had surgery and a nurse was suppose to come check on him and never did .all I can say is don't depend on them .God help us all with this horrible system they have
Banner Home Care
708 AZ-260 Ste A11(1 rating)· Payson average: 4.4
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1 / 2Quick Facts
- Medicare quality
- 4.0 of 5 stars
- Medicare certified
- Since 1990
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
This home health and hospice provider in Payson, AZ has only one public review, and it describes a missed nurse visit after a client's surgery. The overall rating is very low, based on a single account.
What reviewers flag
- One report of a scheduled nurse visit that never happened after surgery
- Very low overall rating based on available review
AI-generated from reviews and community data.
Banner Home Care is a home health agency serving Payson, Arizona offering At-Home Care and Home Health. Amenities include 24-Hour Staff, Medication Management and On-Site Nurse (RN).
About Banner Home Care
Banner Home Care is a Medicare-certified home health agency based in Payson, Arizona, serving clients in their homes since 1990. As a nonprofit organization, it provides skilled nursing, physical therapy, occupational therapy, medical social services, and home health aide visits.
The agency holds a 4.0-star quality rating from CMS, the Centers for Medicare and Medicaid Services. Clients receive care in their own homes rather than in a facility setting.
Types of Care at Banner Home Care
At-Home CareHome Health
Amenities
Community Amenities
- 24-Hour Staff
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of Banner Home Care
1overall · 1 ratings combined
1★ on Google (1)
Medicare Quality of Care
Banner Home Care is a Medicare-certified home health agency (certified since 1990). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Medical social services
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency83%US 79%
- Rated their overall care 9 or 10 out of 1085%US 85%
- Care was given in a professional way88%US 89%
- The team communicated well88%US 86%
- The team discussed medicines, pain and home safety91%US 82%
121 completed patient surveys, 26% response rate.
Hospital outcomes
- Discharged to the community90%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)5%US 4%Same as
- Preventable hospital visits during care (lower is better)8%US 11%Same as
How patients did
- Care started within 2 days of referral100%US 94%
- Patients got better at walking or moving around90%US 83%
- Patients got better at getting in and out of bed90%US 83%
- Patients got better at bathing91%US 86%
- Patients' breathing improved90%US 85%
- Patients got better at taking medications correctly87%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations76%US 61%
Service area
Banner Home Care reports serving 4 ZIP codes, including Forest Lakes, Payson, Pine, Tonto Basin. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 037114. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Banner Home Care offer?
Banner Home Care offers At-Home Care and Home Health.
Where is Banner Home Care located?
Banner Home Care is located at 708 AZ-260 Ste A1 in Payson, Arizona.
What do families say about Banner Home Care?
Banner Home Care carries a 1.0 out of 5 rating from 1 Google review. This home health and hospice provider in Payson, AZ has only one public review, and it describes a missed nurse visit after a client's surgery. The overall rating is very low, based on a single account. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Banner Home Care?
Yes. Banner Home Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.0 out of 5 stars.
Do I need a referral to use Banner Home Care?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Banner Home Care?
Submit the Request Information form on this page, or contact Banner Home Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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