Adam Smith
Apr 2026
Nice cozy office with great staff who will answer all your questions and help you as best they can
Banner Home Care | Tucson, AZ | River Rd.
575 East River Road, Suite 1022.3(6 ratings)· Tucson average: 4.2
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Quick Facts
- Medicare quality
- 3.5 of 5 stars
- Medicare certified
- Since 2010
- Therapy services
- Physical, occupational, and speech therapy delivered at home
- Medicare quality rating
- Medicare rates patient care 3.5 out of 5
- Operator type
- Nonprofit agency, Medicare certified since 2010
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families give Banner Home Care mixed reviews, with a Google rating of 2.3 from 6 ratings. Some praise caring nurses who teach patients and spouses recovery skills, while others report late visits, unreachable phone lines, and delays getting equipment.
What reviewers praise
- Nurses praised for caring, hands-on recovery teaching
- Training for spouses to help with home care
- Office staff described as helpful and responsive
- Offers nursing, PT, OT, speech therapy, and social work
- Nonprofit, Medicare-certified agency
What reviewers flag
- One report of nurses arriving late to every visit
- One report of a nurse using drinking water to clean a wound
- One report of a missed visit and no follow-up after a complaint
- Reports of an unreachable phone number and slow wheelchair delivery
- Low Google rating of 2.3 from only 6 reviews
AI-generated from reviews and community data.
Banner Home Care | Tucson, AZ | River Rd. is a home health agency serving Tucson, Arizona offering Home Health. Families rate it 2.3 out of 5 across 6 reviews.
About Banner Home Care | Tucson, AZ | River Rd.
Banner Home Care is a Medicare-certified home health agency serving Tucson, AZ and has been Medicare certified since 2010. Services offered in the home include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services and home health aide visits. The agency is a nonprofit organization.
Medicare rates the quality of patient care at Banner Home Care 3.5 out of 5 stars, based on how quickly care starts, how often patients improve at walking, bathing and managing medications, and how often they are readmitted to the hospital.
Home health is short-term, doctor-ordered clinical care at home, typically after a hospital stay or during recovery, and Medicare covers it in full when the patient qualifies. Families who need ongoing help with daily living, such as bathing, meals and companionship, should also compare non-medical home care agencies nearby.
Types of Care at Banner Home Care | Tucson, AZ | River Rd.
Home Health
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Help Me ChooseReviews of Banner Home Care | Tucson, AZ | River Rd.
2.3overall · 6 ratings combined
2.3★ on Google (6)
Maggie James
Jan 2026
I had a very good experience with all of the home health care Nurses .They have a caring approach to helping your condition, with. A fantastic level of help showing you how to handle the situation you have caring for yourself and training your spouse to make the home care better. They also give you specific training on range of motion, strength training . In general they help you work towards a strong, confident recovery. Thank you big time Brandy, Suzann , Jay and Lori y’all are amazing. Thank you Mike and Carol
Christina
Dec 2025
Banner Home Health in one word—UNPROFESSIONAL! Banner Home Health was referred through a doctor in the Banner system that I am a patient of. The start of the HH was approx. August 2025 through approx. October 2025. 3 different nurses came to my apartment in that time, and every one of them was late for the appointment time on every visit. One particular nurse was borderline rude without really knowing it. Comments she said were belittling to me and my home. Two of the nurses were physically strained when trying to treat me concerning my care. They both needed to sit because they were unable to stand or perform the functions needed for my care. I had a bottle of drinking water next to me, and the nurse used it to clean my wound. Imagine that! Overall not a good fit for me for home care, and I would not recommend them to anyone for home care. I asked the doctor to refer me to another home service and it got sent to BHHC again. When I did ask for a different start date, the same nurse called and essentially said, "It must have been an error on the part of the doctor" (because they knew I was not happy with their service), because they never bothered to show up again. DON'T BOTHER WASTING TIME WITH BANNER HOME HEALTH!
Leslie Woodward
Aug 2025
I’ve had a Dr order a wheelchair for my home use as I shattered my ankle. The insurance approved it. A petty paper pusher will not get it to me. I’ve been waiting since Monday. It is now end of business Thursday and I am trapped here because of Taylor
Nicole
Mar 2023
This number doesn't work , can't get a hold of anyone !!
Medicare Quality of Care
Banner Home Care | Tucson, AZ | River Rd. is a Medicare-certified home health agency (certified since 2010). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency78%US 79%
- Rated their overall care 9 or 10 out of 1084%US 85%
- Care was given in a professional way88%US 89%
- The team communicated well86%US 86%
- The team discussed medicines, pain and home safety83%US 82%
132 completed patient surveys, 21% response rate.
Hospital outcomes
- Discharged to the community86%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)8%US 11%Same as
How patients did
- Care started within 2 days of referral99%US 94%
- Patients got better at walking or moving around89%US 83%
- Patients got better at getting in and out of bed86%US 83%
- Patients got better at bathing88%US 86%
- Patients' breathing improved88%US 85%
- Patients got better at taking medications correctly84%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations66%US 61%
Service area
Banner Home Care | Tucson, AZ | River Rd. reports serving 34 ZIP codes, including Tucson, Green Valley, Marana, Sahuarita, Vail. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 037282. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Banner Home Care | Tucson, AZ | River Rd. offer?
Banner Home Care | Tucson, AZ | River Rd. offers Home Health.
How much does Banner Home Care | Tucson, AZ | River Rd. cost?
Banner Home Care | Tucson, AZ | River Rd. has not published its pricing. For context, communities in Tucson that publish rates start around $3,300 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Where is Banner Home Care | Tucson, AZ | River Rd. located?
Banner Home Care | Tucson, AZ | River Rd. is located at 575 East River Road, Suite 102 in Tucson, Arizona.
What do families say about Banner Home Care | Tucson, AZ | River Rd.?
Banner Home Care | Tucson, AZ | River Rd. carries a 2.3 out of 5 rating from 6 Google reviews. Families give Banner Home Care mixed reviews, with a Google rating of 2.3 from 6 ratings. Some praise caring nurses who teach patients and spouses recovery skills, while others report late visits, unreachable phone lines, and delays getting equipment. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Banner Home Care | Tucson, AZ | River Rd.?
Yes. Banner Home Care | Tucson, AZ | River Rd. is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.
Do I need a referral to use Banner Home Care | Tucson, AZ | River Rd.?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Banner Home Care | Tucson, AZ | River Rd.?
Submit the Request Information form on this page, or contact Banner Home Care | Tucson, AZ | River Rd. directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Banner Home Care | Tucson, AZ | River Rd.? Claim this listing to update photos, pricing, and details. It's free.
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