3(21 ratings)· Pampa average: 3.7
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Avir at Pampa are sharply divided: some families describe attentive, caring staff and a clean facility, while others report serious lapses in basic care, hygiene, and communication during rehab or long-term stays. The pattern suggests care quality may vary significantly by shift or time period.
AI-generated from reviews and community data.
Avir at Pampa is a senior living community in Pampa, Texas offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Private Bathroom. Families rate it 3.0 out of 5 across 21 reviews.
Avir at Pampa is a skilled nursing and long-term care community in Pampa, Texas, operated by Avir Health Group. Licensed for up to 120 residents, it is certified for Medicare and Medicaid. The community offers 24-hour staff, medication management, an on-site registered nurse, dietary accommodations, housekeeping, an emergency call system, private bathrooms, and wheelchair accessibility.
The facility holds a five-star CMS overall rating. However, reviews are sharply divided. Several reviewers reported serious concerns about staffing levels, hygiene practices, therapy quality, and attentiveness to personal care needs. One reviewer wrote that their family member "had not received a shower until my mother and I drove from Oklahoma City to give him one." A few other reviewers, including some making unannounced visits, praised the staff as caring and knowledgeable and noted a clean, welcoming environment and good food quality.
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Help Me Choose3overall · 21 ratings combined
3★ on Google (21)
Connie Edwards
Mar 2026
My mother lived there for 9 months and she was taken excellent care of. They cared for her like she was their own family. The nurses and CNA's were knowledgeable and caring. I ate lunch there with her almost everyday and I enjoyed their food. I appreciated the clean and inviting environment.
Irene Maddux
Nov 2025
My father was admitted to Coronado Healthcare Center in Pampa, TX on 8/27/25 for skilled rehab after a stroke, and his experience was extremely troubling. There were not enough staff, and timely care was almost nonexistent. My dad would press his call light to go to the bathroom, and by the time an aide arrived, he had either fallen asleep or had an accident. Eventually, he stopped asking because he knew no one would come in time. His eating and drinking declined drastically, and our family became worried he was dehydrated. After discussing this with the DON, I was told his skin test and vitals “did not indicate dehydration,” yet his bloodwork showed dehydration, which made no sense. Because he was increasingly confused and disoriented, I ultimately had to call EMS myself. The hospital confirmed he was dehydrated and gave him fluids. When we visited, we often found him without his teeth, in the same clothes from the previous day, and clearly not being monitored. After raising concerns with the DON, things would briefly improve, then go right back to the same issues. On one occasion, my dad sat in his wheelchair for over 8 hours. I was furious and contacted the DON again, who assured me things would be corrected—but nothing improved long term. Staff repeatedly told us my father was refusing his medications, yet facility records showed that he had taken them. This discrepancy indicates that some nurses were marking medications as administered when they were not, or documenting refusals incorrectly. This practice is extremely dangerous for a post-stroke patient who relies on consistent medications, and it constitutes serious documentation fraud. We tried to move him, but small-town options were extremely limited. He continued to get weaker. A resident even told me that some people only receive a shower every 2–3 weeks. Some of these residents have no one to advocate for them. Sadly, my father continued to decline and eventually passed away. I want families to know that this facility did not provide the care, dignity, or basic attention that residents deserve. Please be cautious when considering Coronado Healthcare Center for your loved one.
Marian M
Sep 2025
Fantastic staff and all of them are very helpful. So glad we found this place fir my aunt
Edith Duncan
Mar 2025
I would give 0 stars for Night shift Nurse doesn't wear gloves when wiping patients and doesn't wash hands when leaving room. When mentioned if she's afraid of catching something she shuckled and said no. Then got smart and put one glove on and said I put gloves on are you happy now. No I'm not.. and left poop in floor and another CNA had to come clean up after her. Morning Shift excellent. Kudos to you all..and thank you. 10 stars and rehab therapy has been good.
Amber Lang
Mar 2025
Is it possible to give 0 stars?! The so called nurse at nights is a joke!!! Your in health ..... meaning wear your gloves and be proper in health are caring are the ones your there to care for!! And when you are called out for not wearing gloves, or washing your hands and you get rude with us. That is super uncalled for!
5 inspection visits in the last three years, 24 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Install a fire alarm system that can be heard throughout the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 18, 2026
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 18, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2026
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 18, 2026
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 18, 2026
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 18, 2026
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 18, 2026
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2026
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 4, 2025
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 14, 2024
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 14, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2024
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 20, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 20, 2023
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 14, 2023
Plan the resident's discharge to meet the resident's goals and needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 20, 2023
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 20, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Avir at Pampa offers Skilled Nursing / Long Term Care.
Avir at Pampa is located at 1504 W Kentucky Ave in Pampa, Texas.
Avir at Pampa carries a 3.0 out of 5 rating from 21 Google reviews. Reviews for Avir at Pampa are sharply divided: some families describe attentive, caring staff and a clean facility, while others report serious lapses in basic care, hygiene, and communication during rehab or long-term stays. The pattern suggests care quality may vary significantly by shift or time period. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Avir at Pampa had 5 government inspection visits in the last three years, with 24 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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