Sfg Cggf
May 2026
High employee turnover, rude and poor management
1 / 5Quick Facts
- Year opened
- 1985
- Couples housing
- Couples can share a room together
- Respite care
- Short-term respite stays available for urgent needs
- Hospice in place
- Residents can stay in their own room through hospice
What Families Think
Families of residents at Ridge at the Stratford often praise the warmth of individual staff members and describe noticeable improvements in loved ones' quality of life, especially in memory care. At the same time, a recurring set of reviews point to staffing shortages, management turnover, and billing or communication problems, particularly after a change in ownership.
The Good
- Staff frequently praised by name for compassion
- Memory care residents reported to improve quality of life
- Clean, recently renovated apartments noted by visitors
- Dining and food consistently praised
- Couples can share a room with mixed care levels
- Long-term residents (up to 5 years) report attentive care
The Bad
- Several reports of high staff turnover and understaffing
- Multiple reviewers cite poor management and unreturned calls
- Some reviewers report rent/rate increases with inadequate notice
- One serious report of a medication management error
AI-generated from reviews and community data.
About Ridge at the Stratford
Ridge at the Stratford is a Memory Care and Assisted Living community located in Phoenix, Arizona. It is designed to feel like a warm, family-oriented home base for residents, with a team of experienced caregivers dedicated to providing quality, personalized service.
The community's philosophy centers on empowering seniors to direct their own lives and care. Staff support each resident's individual choices and desires, encouraging health, life-long learning, and a full senior living experience rather than dictating how residents should live.
Signature programs at the community are designed to help residents retain their abilities and maintain independence for as long as possible. Activities are built around each person's interests, talents, and abilities, with the goal of improving self-esteem through meaningful engagement.
Dining is a notable feature, with a variety of dishes prepared daily by on-site chefs to provide residents with an enjoyable dining experience.
Ridge at the Stratford is pet-friendly, welcoming residents' furry companions in its apartments, subject to community standards.
The community has been operated by Ridgeline Management Company, a Texas-based senior housing management company specializing in retirement, assisted living, and memory care, since 2015.
Types of Care
Assisted LivingAt-Home CareHome Health and HospiceMemory CareRespite / Short-Term Care
Amenities
Room Amenities
- Private Rooms
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Professional Chef
Community Amenities
- 24-Hour Staff
- Fitness Center
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Medical Staff
- Outdoor Patio
- Security
- Transportation Services
- Walking Paths
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews
3.9overall · 52 ratings combined
3.9★ on Google (52)
LUCIO GARCIA
Apr 2026
From the caregivers, wellness director and of course Valerie, they have been great to work with. The passion they have for what they do shows very much. The team here is amazing! Thank you for doing all that you do. You are appreciated more than you know.
K D
Dec 2025
Merry Christmas to Valerie and her team. I would like to express my deepest and heartfelt gratitude to Ridge at the Stratford for taking care of my mother who was in urgent need of respite care. The personal touch shown by Valerie remains in our hearts as we were able to make a quick decision based on the affordability and availability of this outstanding facility. Valerie (on a personal note) - Your care and efforts to make my mother's stay as comfortable as possible shows your amazing work ethic and love for what you do. May 2026 be an amazing year for you and your team. I will always be indebted to you for your compassionate and caring nature. With many thanks - Kunal
C D
Dec 2025
I have both my parents here for the last six months. The facility is flawless. My parents love the food and atmosphere is wonderful. The place is immaculate and the staff is on top of everything when they need help.
Kathy T
Aug 2025
My sisters and I toured this facility in hopes of moving our Dad to live there. It’s clean, smells new, has incredibly authentically friendly staff and the apartments while small had the opportunity for personal touches. While this change isn’t happening soon I want to thank Valerie for her INCREDIBLE customer service acumen. She is truly the perfect person to navigate through the decision of change. Valerie is patient, personable, has a sense of humor and sincerely provided the best experience for us while considering The Ridge.
Frequently Asked Questions
What types of care does Ridge at the Stratford offer?
Ridge at the Stratford offers Assisted Living, At-Home Care, Memory Care and Respite / Short-Term Care.
Where is Ridge at the Stratford located?
Ridge at the Stratford is located at 1739 W Myrtle Ave in Phoenix, Arizona.
What do families say about Ridge at the Stratford?
Families of residents at Ridge at the Stratford often praise the warmth of individual staff members and describe noticeable improvements in loved ones' quality of life, especially in memory care. At the same time, a recurring set of reviews point to staffing shortages, management turnover, and billing or communication problems, particularly after a change in ownership.
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