3.6(25 ratings)· Santa Rosa average: 4.3
Part of Brookdale Senior Living · 476 communities · 4.3★ average
1 / 6California CDSS
Families generally describe Brookdale Paulin Creek as a warm, clean community with attentive maintenance and caregiving staff, and most residents seem to enjoy the dining experience and social activities. A few reviewers flagged gaps in the welcome process for new residents and physical accessibility limitations for those using mobility devices.
AI-generated from reviews and community data.
Brookdale Paulin Creek is a senior living community in Santa Rosa, California offering Assisted Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 25 reviews.
Brookdale Paulin Creek is a small assisted living community in Santa Rosa, California, licensed for 6 residents. The facility offers a warm, well-maintained environment with spacious rooms and attentive staff.
Families consistently praise the cleanliness, food quality, and responsiveness of the team. Several residents highlight strong social connections with peers and staff who respond quickly to maintenance needs. One family noted the community felt "very unlike" the residential care homes they had experienced before. However, reviews also surface concerns: accessibility challenges for those using mobility aids (heavy doors, lack of automatic entry), and inconsistent welcome and orientation for newer residents, with one family reporting their father remained unnamed and uninvited to activities a month after arrival despite staff awareness of his settling-in needs.
The community holds a 3.6/5 rating across 25 reviews, with families appreciating the personal care and atmosphere but noting gaps in initial integration and physical accessibility.
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Help Me Choose3.6overall · 25 ratings combined
3.6★ on Google (25)
Kevan Thibeau
Jul 2025
Me and my wife Betty moved into Paulin Creek about a year ago. We looked at a lot of other places but Paulin Creek stood out to us. Since then we’ve been very happy here. The food is good and the staff is even better. If you have something break in your apartment, the maintenance staff is there right away!
Christine Hanna
Jun 2025
We moved our Mom into Brookdale after she fell and broke her hip. We looked at many other options and felt Brookdale Paulin Creek was the right fit for her. We had an excellent experience touring the facility, and the staff made move in stress free. Everyone I've experienced is very kind and responsive, and Mom is well cared for and enjoying lots of social time with other residents. She loves the food in dining room. Thanks for the great care!
Connie Wissner
Feb 2025
While the facility is nice and the residents are friendly, the things that we were told would occur when my father moved in did not. I realize there was a health concern at the time, but we had hoped someone would reach out to welcome him and support him once that ended. He's been the over a month and had never been down around, introduced to anyone, invited to join anything, and still had no name tag on his door or his veteran photos on the wall. I just wish he had been welcomed into the community like we were promised.
John Wagner
Jun 2020
I've been here 6 months for a winter respite from Michigan The staff is courteous, respectful. The facility is spacious. Nicely decorated My complaints : 1) it's not disabled friendly. . I use a Walker and electric wheel chair. Most doors to outside are extremely hard to open. I feel at risk of falling with parking lot doors due to difficulty of use. Wheres the ADA thought They need auto doors to nonsecure areas 2)the gym is almost nothing. A bike, weights, a walking machine and a psuedo nu step. My generation values fitness. I'm 71 years old 3) food is poor, especially since covid. Again, wheres the healthy thought. Fried chicken is bad for anyone. I've spoken 4 times with kitchen chefs about better quality. Next winter I'll look elsewhere for my respite from winter
Rachel Blue
Oct 2015
My mom stayed here for her last year and it was fantastic. Smelt wonderfully clean, great employees and delicious food. I tried to get her up and moving to the hair salon, putting green and TV room. Its just a warm nice place...very UNLIKE. the residential care homes she was in. Everyone parks their carts or walkers in a little row just outside dining room door. (Like a parking lot..all in a line) I thought it was fantastic for her..and us four children and the grandkids, too.
Brookdale Paulin Creek offers Assisted Living.
Brookdale Paulin Creek is located at 912 Deturk Ave. in Santa Rosa, California.
Families generally describe Brookdale Paulin Creek as a warm, clean community with attentive maintenance and caregiving staff, and most residents seem to enjoy the dining experience and social activities. A few reviewers flagged gaps in the welcome process for new residents and physical accessibility limitations for those using mobility devices.
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