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Aria Of Waukesha

1451 Cleveland Ave

2.9(35 ratings)· Waukesha average: 4.6

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Quick Facts

Total units
105
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
105
Care Focus
Emphasizes recovery and return to independent living at home
Therapy Staff
On-site physical therapy for rehab patients

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Aria of Waukesha are decidedly mixed: some families praise the physical therapy staff and administrative responsiveness, while others report serious lapses in basic care such as slow response to call lights, delayed medications, and cleanliness issues. The facility's 2.9 average rating reflects this split between positive and troubling experiences.

What reviewers praise

  • Kind, attentive physical therapy staff
  • Administrative team addressed concerns promptly
  • One resident showed major physical/emotional improvement
  • Activities offered to keep residents engaged

What reviewers flag

  • Several reports of slow or unresponsive call-light staff
  • Multiple reports of delayed medication administration
  • One report of odor and cleanliness concerns
  • One report of cold or poorly prepared food

AI-generated from reviews and community data.

Aria Of Waukesha is a senior living community in Waukesha, Wisconsin offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 2.9 out of 5 across 35 reviews.

About Aria Of Waukesha

Aria of Waukesha is a skilled nursing and rehabilitation facility in Waukesha, Wisconsin, providing 24/7 nursing care to help residents recover from illness or injury. The community is staffed by experienced nurses and healthcare professionals who deliver individualized care and work with residents as partners in their recovery process.

The facility focuses on helping residents regain confidence with activities of daily living and teaching techniques for safe independent living at home. Staff emphasize personalized approaches to recovery, recognizing that each resident's path is unique and working to help residents achieve the greatest degree of independence possible.

Aria of Waukesha features a welcoming community environment with ample opportunities for recreation and entertainment. The facility is described as having a beautiful setting with amenities designed to support the recovery process and resident wellbeing.

Types of Care at Aria Of Waukesha

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities

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Reviews of Aria Of Waukesha

2.9overall · 35 ratings combined

2.9★ on Google (35)

Colin Gibbs

May 2025

via Google ↗

So many times we take for granted the quality of care someone receives at these long term care facilities .    I think it’s worthy to say that a gentleman  who has been under guardianship with a guardian  ad litem for the first time in ten years of institutionalization is extraordinarily happy with his environment and care. No longer combative and silent, this  smiling and interactive fellow engages familiarly with staff, has medically stabilized and  improved to achieve his health  mentally physically and emotionally that could have even been imagined!  Its heartwarming to testify to the care and attention that he has received at Aria Waukesha. He for the first time since guardianship is Happy where he is at and is thriving!

Cassandra Brickhouse

Mar 2025

via Google ↗

When you walk looks really and neat. As you settle in and observe how slow the CNA or assistant. It should not taken over 1 hours get need met. Also because you are a lot more capable does not mean you should ignore a patient and their needs. So while some patients are being ignored hope the ones the staff claim they spent is getting top care. Every place has a shortage of staff, but the staff do their job and do it well. The food rarely warm or hot, it is often cold. Eggs over cooked, burned. Half done and over done.

Rhoda Jordan

Jan 2025

via Google ↗

If I could give no star and still post this, I would. My family member has had issues at this facility since he got there. He has significant medical needs, requires medication to manage diabetes and high blood pressure and never receives his medication on time. He needs support with his adls and relies on them for support, but they are consistently unresponsive to his call light. This is the WORST facility to place your loved one. I feel bad for anyone who has their loved one there for long term care. I will be filing a complaint with the State of WI due to the negligence of this facility.

Lynn Kraus

Dec 2024

via Google ↗

My Husband has been sent here on multiple occasions for both rehab and extended stays. I have been pleased with the way we were treated by both staff members and administrative personnel. Any concerns brought to their attention were addressed in a timely manner and the nurses have been very helpful in explaining the various aspects of his care and treatment. There are also activities for residents to help keep them engaged and provide a social outlet. The majority of the people here care about the residents and do their best to accommodate their needs. I would recommend checking this facility out if you are exploring care options for a family member.

Kim H

Nov 2024

via Google ↗

The PT was very kind/caring and is helping my relative. However, the rest of the staff whether weekday or weekend was largely unresponsive to my relative that is there to recover from surgery and get PT. Am concerned because he can't get around well & presses the call button repeatedly and gets no response. No one helped him off the van even though he was not real ambulatory. Goes hours without water. Can't shower and elderly mom had to help him with a sponge bath and activities of daily living since staff did not. Waits hours for meds. Is diabetic and brought wrong food. Strong odor in place and does not seem very clean. Patients parked in wheel chairs unattended indefinitely. I believe the state should inspect this place and take appropriate action or people will be injured and lives lost needlessly.

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Government Inspection History

7 inspection visits in the last three years, 54 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 16, 2026Fire Safety StandardHealth ComplaintHealth Standard19 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Mar 6, 2026

  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 9, 2026

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 5, 2026

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 24, 2026

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 27, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 2, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 24, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2026

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2026

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2026

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 27, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 17, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2026

  • Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 19, 2026

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 24, 2026

Oct 15, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Nov 4, 2025

Oct 11, 2024Fire Safety StandardHealth Standard10 citations
  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 14, 2024

  • Establish emergency prep training and testing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 13, 2024

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 4, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 13, 2024

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 15, 2024

  • Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 5, 2024

  • Have elevators that firefighters can control in the event of a fire.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 12, 2024

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 6, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2024

Jun 7, 2024Health Complaint1 citation
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 27, 2024

Nov 21, 2023Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 4, 2023

Oct 12, 2023Health Complaint2 citations
  • Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 7, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 7, 2023

Aug 17, 2023Fire Safety StandardHealth ComplaintHealth Standard20 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 8, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 8, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 8, 2023

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 8, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 8, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 8, 2023

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 8, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 8, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 8, 2023

  • Meet requirements for the use of electrical equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 8, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 8, 2023

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2023

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2023

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 8, 2023

  • Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2023

  • Dispose of garbage and refuse properly.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 8, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Aria Of Waukesha offer?

Aria Of Waukesha offers Skilled Nursing / Long Term Care.

Where is Aria Of Waukesha located?

Aria Of Waukesha is located at 1451 Cleveland Ave in Waukesha, Wisconsin.

What do families say about Aria Of Waukesha?

Aria Of Waukesha carries a 2.9 out of 5 rating from 35 Google reviews. Reviews for Aria of Waukesha are decidedly mixed: some families praise the physical therapy staff and administrative responsiveness, while others report serious lapses in basic care such as slow response to call lights, delayed medications, and cleanliness issues. The facility's 2.9 average rating reflects this split between positive and troubling experiences. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Aria Of Waukesha do on recent health and safety inspections?

Aria Of Waukesha had 7 government inspection visits in the last three years, with 54 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Aria Of Waukesha?

Submit the Request Information form on this page, or contact Aria Of Waukesha directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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