Jamie Bower
Jun 2026
My elderly grandmother depends on oxygen daily, and our experience with this company has been extremely disappointing and concerning. After a billing issue was resolved and payment was made, her oxygen equipment was still removed. Since then, we have spent over two weeks trying to get her oxygen service restored. Every time we call, we are transferred from one department to another without receiving answers or assistance. No one seems willing to take responsibility for resolving the issue, despite the fact that oxygen is medically necessary and delays can put a person’s health and life at risk. For a company that provides critical medical equipment to vulnerable patients, this level of service is unacceptable. We expected professionalism, compassion, and urgency. Instead, we have experienced frustration, delays, and a complete lack of accountability. I hope management takes this complaint seriously and addresses these issues before another patient is put in a dangerous situation.
