1 / 2Reviews of this Apria location are sharply divided: several families report serious billing errors, poor communication, and equipment problems, while a couple of others praise a specific staff member and note good responsiveness. Overall the 3.8-star rating reflects a mix of very negative billing/service experiences and a few strongly positive ones.
AI-generated from reviews and community data.
Apria Healthcare is a home health and hospice community in Rome, Georgia.
Families rate Apria Healthcare 3.8 out of 5 based on 43 Google reviews.
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Help Me Choose3.8overall · 43 ratings combined
3.8★ on Google (43)
Shauna Brock
Jun 2026
Worst medical supply company I have ever had the displeasure of dealing with. Issues with the equipment failing a week after receiving it and when we called to speak to the staff regarding the issues they laughed at the fact my mother was in the hospital due to diminished oxygen due to their equipment failure. ***STAY AWAY IF POSSIBLE***
Donald Walden
Aug 2025
My experience has been pleasing so far with Apria. The only issue has been with the shipping of my device and I am aware they have no control over that.
Anna Cox
Jun 2024
Any issues you may have, contact Melissa. The management will go above and beyond to make sure your needs are met and you are satisfied with your product. I am an OTR truck driver and they were able to provide me with a CPAP that can be monitored and sent to DOT providing compliance requirements. I am very satisfied and happy with this company!
Blake ME
Mar 2022
Horrible Company…. Billing does not match what your insurance benefits statement shows you should be billed. They lie about your insurance benefits coverage so they can bill you for items the insurance company paid for. No customer service!! In America that will help you. Do not sign a contract to rent the c-pap equipment. Most insurance pays for the machine after your 90th day of use as long as you’re complying with the 70% usage guidelines. They will bill you for things and refuse to give an itemized statement to compare with your insurance explanation of benefits. They have tried to overcharge me since the 1st day I walked in the door. They will not send you supplies until your 4th month of using equipment they say needs to be changed biweekly. Keep your sanity and stay the heck away from this company!!!
Haley Minesinger
Jul 2020
The worst customer service I have ever experienced in the medical field. First of all, we had a terrible experience from the start. I had a 2-week-old baby that needed oxygen, and Apria told me that they would leave the oxygen on my front porch and give me a consult over the phone. They also caused our hospital stay to be extended for 2 days because they wouldn't deliver equipment on time. Two years later, I am getting calls about "unpaid bills." I received a letter in the mail stating I had a bill for $90, then I got 3-4 calls stating I owe $120 and $131. The inconsistency is alarming. I called and explained that I have not had equipment for two years and they stated that it was an Apria error and the balance would be removed. I am still getting calls a week later that the balance is still there. I would hate to get an attorney involved over a $120 bill, but I am very close to having to do that.
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