2.4(17 ratings)· Malone average: 3.6
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for this location focus almost entirely on the walk-in clinic and emergency department experience rather than the skilled nursing/long-term care unit itself, with families frequently describing long wait times and frustrating interactions with staff. With a 2.4 out of 5 rating from 17 Google reviews, feedback here is largely negative, though it may not reflect the day-to-day nursing home experience for residents.
AI-generated from reviews and community data.
Alice Hyde Medical Center is a senior living community in Malone, New York offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 2.4 out of 5 across 17 reviews.
Alice Hyde Medical Center is a skilled nursing facility and long-term care community in Malone, New York, licensed for up to 135 residents. The facility is Medicare and Medicaid certified for all licensed beds and is operated as a nonprofit organization.
The community provides 24-hour staffing with an on-site registered nurse, medication management, an emergency call system, and wheelchair accessibility. The facility holds a 2 out of 5 overall star rating from the Centers for Medicare and Medicaid Services.
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Help Me Choose2.4overall · 17 ratings combined
2.4★ on Google (17)
Scott Sheldon
Jul 2026
Went in,sat there while 6 other people came in! They all went in before me . None were worse than me. I went to the window and asked why,they said we don't take people in order!!! Yes, I can see if its worse than myself but from what I witnessed, none were!!! Long storie short, I left!!! Never again!!!! I gave them a rating of 1 because they don't have a 0!!!!
M GC (M50)
Jan 2026
This walk-in clinic was not good. It took 30 minutes for them to call people into the office at the opening, and they did not take patients in the order they arrived. The doctor was not great.
Gerry Bashaw
Nov 2025
If there was a zero star rating option, that’d be the one I’d choose. Can’t even get a doctors note for work because they can’t “confirm” that I was there or because I wasn’t on my girlfriends contact listen, even when she called and requested it and confirmed I wasn’t there, they still said no- what petty behavior that is, then to say “have a good day” and just hang up is the cherry on top. Can’t confirm that I was last night, even when the patient is telling you.
Rusty Shackleford
Jul 2025
Can’t even fathom how this place is still operational, would rather perish in the parking lot walking past it than have anyone here touch me. This is nothing more than an urgent care kept to relieve the patient traffic on actual medical facilities with minimal help, bedside manner or any confidentiality. Go to leave the hospital and everyone knows what’s wrong with you before you even get home. And may as well move the hospital by the prisons, least save us a few tax dollars in transportation as they are now your primary patient pool and income.
Kylie C
Nov 2023
Horrible experience going to this hospital. First time I went to get stitches was waiting in waiting room for a hour while my knee was wide open, a nurse came and got me and put a BANDAID over it and had me go back to the waiting room was another hour before the actual doctors got me. Went there a week ago with my boyfriend who needed stitches was a faster wait to get into the room with a doctor but then the doctor kept walking out for 10-15 minutes a few different times and when went to do his stitches kept cutting the stitches to short. He went and got his stitches out 7 days after as his paper work said the cut wasn’t even closed all the way and starts to bleed whenever he hits it off of something. HORRIBLE place.
7 inspection visits in the last three years, 30 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 8, 2026
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 8, 2026
Develop a communication plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2026
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2026
Install proper backup exit lighting.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 27, 2026
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 13, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 27, 2026
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2026
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 13, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2026
Provide activities to meet all resident's needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2026
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2026
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2026
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 12, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 11, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 13, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 6, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 6, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 9, 2022
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2022
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 16, 2020
Ensure that testing and maintenance of electrical equipment is performed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2020
Have elevators that firefighters can control in the event of a fire.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 27, 2020
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2020
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2020
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2020
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2020
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Alice Hyde Medical Center offers Skilled Nursing / Long Term Care.
Alice Hyde Medical Center is located at 45 Sixth Street in Malone, New York.
Alice Hyde Medical Center carries a 2.4 out of 5 rating from 17 Google reviews. Reviews for this location focus almost entirely on the walk-in clinic and emergency department experience rather than the skilled nursing/long-term care unit itself, with families frequently describing long wait times and frustrating interactions with staff. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Alice Hyde Medical Center had 7 government inspection visits in the last three years, with 30 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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