3.8(22 ratings)· East Lansing average: 4.3
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1 / 4An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of AdvisaCare Home Health & Hospice are mixed, with several families praising responsive coordinators and caregivers who go above and beyond, while other reviewers—including at least one former caregiver—raise serious concerns about client treatment, documentation practices, and communication. The company operates across Michigan, Arizona, and Nevada, providing home health and hospice services as well as personal care support within senior living buildings.
AI-generated from reviews and community data.
AdvisaCare Home Health & Hospice is a home health agency serving East Lansing, Michigan offering Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 3.8 out of 5 across 22 reviews.
AdvisaCare Home Health & Hospice is an agency serving clients at home in East Lansing, Michigan, providing home health and hospice care.
Most reviewers praised the care and respect staff showed clients. One reviewer noted that after switching to AdvisaCare, their brother received attentive assistance within days. Families reported that staff listened to concerns and went above and beyond to ensure clients were well cared for. However, reviews were mixed on communication and responsiveness, with one reviewer reporting a delayed response regarding insurance acceptance and another expressing serious concerns about how a client's care situation was handled.
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Help Me Choose3.8overall · 22 ratings combined
3.8★ on Google (22)
Olivia Santioni
Mar 2024
Jill always makes sure to keep me informed about any new changes or updates with AdvisaCare. We’ve worked in the same network for years now and she is a great resource for information on a variety of different topics. Even if you aren’t sure if AdvisaCare is the right fit for you, just give them a call and they will get you all the information you need to make the right decision.
Diane Lazaros
Feb 2024
The Kalamazoo office is the worst company to deal with. I waited four days for someone to tell me they did not accept my insurance. My insurance website as well as theirs had no indication of this. Zero communication! Steer clear of this place if you can!
A Marines
Sep 2023
Excellent. Very caring and respectful to tenants/clients. They are also a personal care agency within the Marquette Senior apartments in East Lansing, MI. This is where I found them. Staff at Marquette did not tell me there were 2 personal care agencies in the building, I found this out by accident. I quickly made the switch. It was only 5 days or so under Advisacare's assistance b4 my brother went to the hospital, but I can honestly and truthfully say that in that short time, I saw a major difference in care. This company is organized and thorough. It felt good to sleep at night knowing he was being looked after by their crew of aides. 🤎
Samantha Sitts
Feb 2023
They know that one of the clients they provide care for was being mistreated by staff; treating the client like a child. They know this client is in an abusive situation and are aware of the caregiver not treating that client with dignity and respect. Yet, they didn't punish the caregiver and they're not doing anything to help the abusive situation in that client's home. They made me believe for months I would be regularly scheduled with a client near me and was waiting for them to start services. Instead, I was put with a different client and told that her hostility is her "sense of humor". If you pick up extra shifts with other clients, you won't be told hardly any info, if any, about them and go to their house blindly without knowing one another. If i was a client, i wouldn't want to wake up with a complete stranger in my home. Some of the caregivers are very unprofessional and will wait to do their care notes during other shifts on other days, which is NOT supposed to happen! Caregivers are supposed to document things ON THEIR SHIFTS! In another home, there was NO paper to even do care notes and the other caregiver didn’t even act concerned about it. It's important bc if the client has changes or an emergency, it will be easy to see what happened. When there's no notes, then it can cause communication barriers amongst caregivers and other staff. The info in the notes could be important later on bc we might need them as a reference, especially in changes or emergencies.
Madison Matthews
Aug 2021
Absolutely amazing company! They go above and beyond to ensure my grandma has the best possible care. They listen to our concerns and needs and do everything they can to make sure their clients are happy and taken care of. Every single person from the bottom to the top of command has gone above and beyond. I could not be happier with the care AdvisaCare offers!!!!
AdvisaCare Home Health & Hospice offers Home Health.
AdvisaCare Home Health & Hospice has not published its pricing. For context, communities in East Lansing that publish rates start around $2,463 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
AdvisaCare Home Health & Hospice is located at 1690 Watertower Pl Ste. 500A in East Lansing, Michigan.
AdvisaCare Home Health & Hospice carries a 3.8 out of 5 rating from 22 Google reviews. Reviews of AdvisaCare Home Health & Hospice are mixed, with several families praising responsive coordinators and caregivers who go above and beyond, while other reviewers—including at least one former caregiver—raise serious concerns about client treatment, documentation practices, and communication. The company operates across Michigan, Arizona, and Nevada, providing home health and hospice services as well as personal care support within senior living buildings. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Submit the Request Information form on this page, or contact AdvisaCare Home Health & Hospice directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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