1 / 2Addus HomeCare in Sumter, SC is a home health and hospice provider that most reviewers describe as caring and reliable, with long-term client relationships lasting years. However, at least one reviewer reported significant scheduling and communication problems with the office.
AI-generated from reviews and community data.
Addus HomeCare is a home health and hospice provider based in Sumter, South Carolina. The company delivers care services in clients' homes rather than in a facility setting.
Families consistently praise the consistency and personal bonds that develop with individual aides. One client noted he has worked with the same aide for years and "loves me like family." Staff are described as hardworking, friendly, and genuinely committed to meeting client needs during difficult times. The office environment is also noted as welcoming.
Service reliability has been a point of variation in client experiences. While some families report outstanding, dependable care, others have experienced scheduling inconsistencies and communication gaps—including canceled visits and unclear follow-up from the office.
Addus HomeCare holds a 4 out of 5 Google rating based on 12 reviews.
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Help Me Choose4overall · 12 ratings combined
4★ on Google (12)
Toni Roman
Jun 2026
The aid that I had is wonderful. Customer service terrible. In one month they didn't send her out to my house 4 times.They never called me, never let me know anything.And when I called them , oh , she's gonna be there , they lie a lot.
Carmen Rodriguez
Feb 2026
I love to work for this company I love to help others and Mrs Carrie care about our clients she make sure they have what they need specifically went we go through difficult times.
Gilda Washington
Jan 2026
My client Mr. Robert Jenkins has been my client for almost ten years and he says he loves the company, the staff and most of all the service. He wouldn't charge company's if they paid him he said. He said overall his experience has been outstanding! And they bet not try and move his aide to someone else, because he loves me like family. And trust me more. I had to write for him because of his health. Sincerely Robert Jenkins.
Larishia Porter
Jan 2026
The staff is Very nice. They are Very inviting and friendly. I had a great time with them. The office is also inviting!
Brittany Gainey
Sep 2025
Addus and all of their staff are wonderful earthbound angels. They give their all to accommodate every single client in every possible way. It saddens me to know that there are bad reviews because someone didn’t even attempt to do their job. Today they have hard working staff that are happy to meet all of your needs. 🫶🏼
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