3.5(21 ratings)· Concord average: 4.3
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of this home health and hospice provider are sharply mixed. Several families praise specific therapists and nurses for compassionate, effective care, especially with physical therapy and mobility recovery, while other reviewers report serious communication failures, unreturned calls, and concerns about staff competence and billing practices.
AI-generated from reviews and community data.
ACE Home Health Care & Hospice is a senior living community in Concord, California offering Assisted Living. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.5 out of 5 across 21 reviews.
ACE Home Health Care & Hospice is a Medicare-certified home health agency serving clients in Concord, California since 2012. The agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits, with a 3.0 out of 5 CMS quality star rating.
The agency also offers assisted living with licensed capacity for up to 6 residents and maintains 24-hour staffing, an emergency call system, medication management, and wheelchair accessibility. All staff provide medication management and medication oversight at home.
Reviewers offer notably mixed experiences. Some families reported responsive scheduling and compassionate care, with one noting that an appointment was arranged within 24 hours. Others raised concerns about inconsistent service delivery, missed visits, and communication gaps. Several reviewers specifically praised individual therapists for their professionalism and skill in supporting recovery and mobility.
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Help Me Choose3.5overall · 21 ratings combined
3.5★ on Google (21)
James Carlson
Dec 2024
Raymund provided me in home physical therapy for 4 weeks after a full hip replacement. He is professional, friendly and truly cares about his clients. He is a wealth of knowledge and tips. His work helped me recover much quicker and safer than if I tried to do on my own. I would highly recommend Raymund to both family and friends!
Jane Po
Nov 2024
Mom’s home health team was amazing. Mom, who is 89 and is experiencing mobility and weight gain issues, is back on her feet (literally), thanks to Ivonne, Kris, and Patrick. They were very professional and very empathetic.
Marcia S
Nov 2023
I am a licensed private Home Care Aide. One of my client's health has declined over the last month and his doctor ordered ACE Home Health Care to evaluate and treat him at home. I have worked with many Home Health/Hospice agencies over the last 18+ years and this is the worst I have ever encountered. I have called their office numerous times in the last 4 days to discuss care and have never received a call-back. They claim to have a nurse on-call 24/7. I called at 5:30p yesterday requesting advice from a nurse. I was advised the office was closed and would have to call back the next day. When I told the answering service that they were supposed to have a nurse on-call 24/7, she took my name and number and said someone would call me back right away. No one ever called back. This is unacceptable. DO NOT use this agency. Our loved ones deserve better. UPDATE: 3 days later, 3 calls, voice-mails and a text and still no return call. UNACCEPTABLE!!! I recommended another home health agency to my client and they are changing.
honorable mention
Nov 2022
We have used Ace in the past with Kaiser, now with Contra Costa Health plan. They owe speech therapy and CNA visits to Danny, but have failed to send anyone out. (Occ Health therapist Audra is amazing. Physical Therapist, Len was good too, but was on vacation then left the company. Not many visits.) The rest of the Ace Home Health staff is dishonest. The “nurses” are garbage, brand new inexperienced. They showed up to pretended to do vital signs. What fraud, waste and abuse of the system. There was no need for them to come in the first place. I suspect Ace Home Health charging for visits that never happened. Will call public health nurse Maureen and verify, if guilty I will report their fraud. Danny deserves good care, they need to provide it!
Debra Robinson
Jun 2022
A close friend living with me received care from Ace Home Health. She had waited over 2 weeks for a call back from another agency that her doctor had recommended. When she reached out to Ace within a few hours her insurance was verified and an appointment was made with a therapist who came out to evaluate her within 24 hours. All of the staff were respectful, timely and compassionate. We would highly recommend this agency to friends and family.
ACE Home Health Care & Hospice is a Medicare-certified home health agency (certified since 2012). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.0 / 5
Medicare star rating
Services offered
What patients say
3.0 / 5 patient survey rating
489 completed patient surveys, 22% response rate.
Hospital outcomes
How patients did
Service area
ACE Home Health Care & Hospice reports serving 133 ZIP codes, including San Jose, Oakland, Berkeley, Concord, Hayward, Palo Alto, Sunnyvale, Walnut Creek, Los Gatos, Mountain View and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 059461. National figures are the average across all certified agencies.
ACE Home Health Care & Hospice offers Assisted Living and Home Health.
ACE Home Health Care & Hospice is located at 3718 Chaparral Ct in Concord, California.
ACE Home Health Care & Hospice carries a 3.5 out of 5 rating from 21 Google reviews. Reviews of this home health and hospice provider are sharply mixed. Several families praise specific therapists and nurses for compassionate, effective care, especially with physical therapy and mobility recovery, while other reviewers report serious communication failures, unreturned calls, and concerns about staff competence and billing practices. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Yes. ACE Home Health Care & Hospice is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page, or contact ACE Home Health Care & Hospice directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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