MyLivingChoice

Accura Healthcare Of Carroll

2241 North West Street

3(21 ratings)· Carroll average: 4.1

Accura Healthcare Of Carroll, photo 11 / 5

Quick Facts

Total units
65
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
65
Campus setup
Adjacent independent living options on same campus
Respite care
Short-term respite stays for caregiver relief
Therapy services
On-site physical, occupational, and speech therapy

What Families Think

Reviews for Accura HealthCare of Carroll are largely negative, with multiple families describing serious medication errors, slow staff responsiveness, and cleanliness problems they had to address themselves. One reviewer noted their grandmother enjoyed the activities and found it easy to move around the facility, but the overall pattern raises significant care and safety concerns.

The Good

  • On-site physical, occupational, and speech therapy
  • Respite care available for caregiver relief
  • Resident reported enjoying activities offered
  • Easy for residents to move around facility
  • Part of campus with adjacent independent living options

The Bad

  • Multiple reports of medication administration errors
  • Several reviewers describe rooms as dirty or uncleaned
  • Reports of slow staff response when residents needed help
  • Families describe unresolved communication issues with management
  • One report of a fall linked to malfunctioning safety sensor

AI-generated from reviews and community data.

Accura Healthcare Of Carroll is a senior living community in Carroll, Iowa offering Independent Living and Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.0 out of 5 across 21 reviews.

About Accura Healthcare Of Carroll

Accura HealthCare of Carroll provides short-term rehabilitation, skilled nursing, and long-term care in Carroll, Iowa. The community offers a full continuum of care with a nursing team available around the clock to address residents' medical, psychological, nutritional, physical, and spiritual health needs.

The facility specializes in short-term rehabilitation with expert therapy services including physical, occupational, and speech therapy to help residents rebuild strength and regain independence after illness or surgery. For those requiring ongoing support, the community provides daily assistance and personalized care plans designed to honor each person's unique health needs and preferences.

Accura HealthCare of Carroll also offers comfort-focused care with pain management services for those with serious illnesses, as well as respite care options for caregiver relief. The community features a life enrichment program with social and recreational activities designed to support residents' overall well-being.

Located in the vibrant community of Carroll, the facility is designed as a welcoming, homelike setting where residents can feel supported and comfortable. The community is part of a campus that includes adjacent independent living options, providing families with access to a range of care levels in one location.

Types of Care at Accura Healthcare Of Carroll

Independent LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Accura Healthcare Of Carroll

3overall · 21 ratings combined

3★ on Google (21)

Shannon Anderson

Aug 2025

via Google

After the death of my dad, 2 months ago, I can now write about what happened to him at this horrible place. For the love of god, DO NOT, take your loved ones to this place and leave them. I am still feeling so heartbroken that he spent his last 6 months of life in such a wretched place. The nursing staff( nurse of the year, mind you, ) put a drug order in for my dad to take an antidepressant which the doctor NEVER ordered it for him. He was on this drug for 2 weeks and he was out of it because of taking this drug. During this time he was very confused and scared. He called me at all hours of the day and night. If he wasn't calling me, he was sleeping, due to the reaction his body had while taking this drug. It affected him badly and the staff just down played the fact it happened., saying it was no big deal, it happens. The drug they were wrongly giving him affected both his mental and physical state, robbing us of time with dad. This nurse has done this before to other residents there and she is still working there. She was scared to call me and tell me what she did and wanted hospice to call and let me know. Hospice informed her it was her mistake, and she needed to tell me what she did. The DON told me more education was going to be done. I happen to know that this "education" consists of signing your name on a sheet of paper and not having to attend the meeting and that's the extent of the so called more education. But it looks good, right? Wrong!!! In so many ways, giving a person a prescribed medication that they are not suppose to be one is just wrong. Some Staff at this facility had asked me many times to call corportate in Des Moines and have me complain. The staff said they have even called in their complaints but nothing gets done. I did call corporate many times and I will now call and put in more of my concerns about this nurse still employed there. I have adamantly asked that she be fired. I have also complained to the State of Iowa and they did an investigation also. The communication in this place, with the so called people in charge, is a joke. Their only concern is to get a pay check and ignored my concerns completely. Nothing changed in the 6 months dad was there. I had a few meetings with staff and my concerns fell on deaf ears. I asked for dads charted records and I have yet to receive them! House keeping is another nightmare. I finally had to purchase my own cleaning supplies and cleaned my dads room many times. This is a no smoking facility, no one is allowed to smoke on the premises. There is a sign as you drive in saying No Smoking etc. YET, the employees were allowed to smoke outside the window where residents are eating. No smoking rule needs to apply to everyone! Otherwise, take your sign down and cater to the residents and their wants. I was in the process of getting my dad out of this horrible place and moving him to a better place ,when he took a turn for the worse and passed away. Please look into Accura health care facilites in Iowa. This place in Carroll has been cited along with the other Accura facilities many times. Do your home work and dig deep. This place is not the place you want your loved one cared for. Please advocate for your loved ones. I wish I would've done better by my dad. Hopefully this review can save someone else from the heartache we had to go thru in this place.

traci gafford

Jun 2025

via Google

I would give them a 0 if that was an option. My grandpa was there and I have nothing good to say to say. The workers are horrible and mean. They take forever to check on the residents, prob because they are out smoking or all hanging out in the nurse station. They gave my grandpa wrong medication for 3 weeks before they realized it. They gave him someone else’s medicine. They also forgot to give him his pain medicine for 3 days for his cancer. It was a dirty place that was never cleaned so we bought stuff to keep my grandpas room clean. My mom had a ton of meetings within the director and things never changed. My grandpa said they were mean to him and rough. I would never put anyone here! I have turned them into the state 3 times and from what I know nothing was done. Please do not send your loved one here!

Megan Wordekemper

Jan 2019

via Google

I’m only giving a star because I have too. My grandma was staying here and she broke her hip falling out of her chair. She was supposed to have a sensor on her and her chair. The sensor on her was taken off and they claimed she kept picking it off herself but she has little to no mobility in her hands. The sensor on her chair was not put on the chair right so it didn’t go off when she would lift it to high. They told my dad she lifted her lift to high and flipped herself out, but told the doctor she flipped herself out of her wheelchair which again she has little to no mobility so there is no way she flipped herself out of the wheelchair. I am very disappointed with how they treated my grandma.

Nick Schumacher

Jul 2017

via Google

Grandma says she enjoys the care center. There are plenty of activities. It is easy for the residents to move around the facility. I have not heard good reviews about the pork chops.

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Government Inspection History

9 inspection visits in the last three years, 62 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 2, 2026Fire Safety StandardHealth ComplaintHealth Standard15 citations
  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 24, 2026

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 24, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2026

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 24, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2026

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2026

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 24, 2026

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2026

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 24, 2026

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2026

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2026

Dec 23, 2025Health Complaint1 citation
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 31, 2026

Oct 15, 2025Health Complaint2 citations
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 16, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 16, 2025

Jun 24, 2025Health Complaint6 citations
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 25, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 25, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 25, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 25, 2025

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 25, 2025

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 25, 2025

Mar 13, 2025Fire Safety StandardHealth ComplaintHealth Standard15 citations
  • Provide enough food/fluids to maintain a resident's health.

    Severity G of L: actual harm, isolatedCorrected Apr 11, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Apr 11, 2025

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 7, 2025

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 18, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 17, 2025

  • Ensure each resident receives an accurate assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2025

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 24, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2025

  • Honor the resident's right to manage his or her financial affairs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 14, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2025

Dec 24, 2024Health Complaint1 citation
  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 13, 2025

May 9, 2024Fire Safety StandardHealth Standard11 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 10, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 10, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 23, 2024

  • Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2024

  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2024

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2024

  • Have an externally vented heating system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2024

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity C of L: potential for minimal harm, widespreadCorrected May 23, 2024

Mar 14, 2024Health Complaint5 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 15, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 15, 2024

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 15, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 15, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 15, 2024

Aug 16, 2023Health Complaint6 citations
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 5, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 5, 2023

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2023

  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Accura Healthcare Of Carroll offer?

Accura Healthcare Of Carroll offers Independent Living and Skilled Nursing / Long Term Care.

Where is Accura Healthcare Of Carroll located?

Accura Healthcare Of Carroll is located at 2241 North West Street in Carroll, Iowa.

What do families say about Accura Healthcare Of Carroll?

Reviews for Accura HealthCare of Carroll are largely negative, with multiple families describing serious medication errors, slow staff responsiveness, and cleanliness problems they had to address themselves. One reviewer noted their grandmother enjoyed the activities and found it easy to move around the facility, but the overall pattern raises significant care and safety concerns.

How did Accura Healthcare Of Carroll do on recent health and safety inspections?

Accura Healthcare Of Carroll had 9 government inspection visits in the last three years, with 62 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Accura Healthcare Of Carroll?

Submit the Request Information form on this page to connect with Accura Healthcare Of Carroll and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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