Steven Stevens
May 2021
I would gladly use a negative rating if I could. Absolutely the most unprofessional "nursing" I have ever seen! HORRIBLE!!!!
Access Home Health
2921 S Old Missouri Rd Suites 1 & 24(4 ratings)· Springdale average: 4.3
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Quick Facts
- Medicare quality
- 3.5 of 5 stars
- Medicare certified
- Since 1980
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families describe a mixed experience with Access Home Health, praising the physical therapy team's professionalism and skill while one reviewer had a serious complaint about nursing care quality. Overall Google ratings sit at 4 out of 5 from a small number of reviews.
What reviewers praise
- Physical therapy staff praised as skilled and professional
- Reviewer made great progress after knee replacement therapy
- Overall 4 out of 5 Google rating
What reviewers flag
- One report of unprofessional nursing care
AI-generated from reviews and community data.
Access Home Health is a home health agency serving Springdale, Arkansas offering Home Health. Families rate it 4.0 out of 5 across 4 reviews.
About Access Home Health
Access Home Health is a Medicare-certified home health agency serving Springdale, Arkansas since 1980. The agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits.
The agency holds a 3.5-star quality rating from CMS. Reviews of Access Home Health are mixed. Some reviewers praised physical therapy services as professional, skilled, and effective, while others reported concerns about nursing care quality.
Types of Care at Access Home Health
Home Health
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Help Me ChooseReviews of Access Home Health
4overall · 4 ratings combined
4★ on Google (4)
Patricia Spears
Feb 2018
I had home care for a total knee replacement. Physical therapy services were impressive. They were very professional, skilled, courteous, and reliable. I made great progress. I highly recommend them if you need physical therapy.
Ashlea Brewer
Mar 2017
Great service!!
Medicare Quality of Care
Access Home Health is a Medicare-certified home health agency (certified since 1980). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency86%US 79%
- Rated their overall care 9 or 10 out of 1089%US 85%
- Care was given in a professional way92%US 89%
- The team communicated well87%US 86%
- The team discussed medicines, pain and home safety84%US 82%
211 completed patient surveys, 25% response rate.
Hospital outcomes
- Discharged to the community89%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)12%US 11%Same as
How patients did
- Care started within 2 days of referral99%US 94%
- Patients got better at walking or moving around90%US 83%
- Patients got better at getting in and out of bed90%US 83%
- Patients got better at bathing93%US 86%
- Patients' breathing improved93%US 85%
- Patients got better at taking medications correctly89%US 81%
- Patients who had a fall with major injury (lower is better)2%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations81%US 61%
Service area
Access Home Health reports serving 34 ZIP codes, including Fayetteville, Bella Vista, Bentonville, Rogers, Springdale, Canehill, Cave Springs, Centerton, Decatur, Elkins and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 047020. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Access Home Health offer?
Access Home Health offers Home Health.
Where is Access Home Health located?
Access Home Health is located at 2921 S Old Missouri Rd Suites 1 & 2 in Springdale, Arkansas.
What do families say about Access Home Health?
Access Home Health carries a 4.0 out of 5 rating from 4 Google reviews. Families describe a mixed experience with Access Home Health, praising the physical therapy team's professionalism and skill while one reviewer had a serious complaint about nursing care quality. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Access Home Health?
Yes. Access Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.
Do I need a referral to use Access Home Health?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Access Home Health?
Submit the Request Information form on this page, or contact Access Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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