AccentCare Personal Care

Teresa Horlock

Jun 2026

via Google ↗

We are disappointed with the lack of communication and coordination from AccentCare regarding our uncle’s visit after his move to a new residence. His caregiver arrived at 7:30am Saturday, and was told by the previous facility that our uncle had moved — which was expected, because I had already given her the new address last week. She also notified AccentCare ahead of time that the client was moving per the family’s instructions. She was told someone would follow up with her, but no one ever did. Because their system requires GPS updates before a caregiver can proceed, she ended up waiting from 7:30am for someone at AccentCare to update the address, even though she already knew exactly where he lived. Instead of her going directly to the client, she was stuck waiting for a system update from someone from the Company that never came. I also called AccentCare and only reached the answering service. They said they would notify the on‑call person, yet here we are, a day later and I still have not received a call back. This is unacceptable. When a company is responsible for vulnerable clients, communication and follow‑through should be the bare minimum. AccentCare needs to do much better.

Joanne Contreras

Aug 2022

via Google ↗

They train all their nurses before sending them to any assignments. And Riverside office is I think an Annex not main office. Great people

D Quin

Oct 2020

via Google ↗

My mother obtained the services from AccentCare through SCAN, her insurance provider. A caregiver first arrived at my mother's home on Tuesday, 10/20/2020 and returned on 10/22/2020. However, on 10/22/2020, a representative from AccentCare called me at the end of the day to advise me that her company was unable to Obtain a caregiver to visit my 92-year old mother who suffers from early on-stage dementia, on Friday, 10/23/20. AccentCare should know that calling at the end of any business day impedes the ability to contact another company to schedule a visit by a caregiver. Claudia, the woman who left the voicemail, said she could instead send a caregiver to my mother' s home on the weekend. Since I previously scheduled a caregiver to come to my mother's home on Saturday 10/24/2020 and I called AccentCare and asked a representative named Joseph if a caregiver could be sent on Sunday, 10/25/2020. At 5:15 p.m. today (Friday 10/23/2020), I received a call from AccentCare advising me that they would be unable to send anyone on either Saturday, which had been previously scheduled, or Sunday. Again, the call arrived at the end of the day on a Friday making it impossible to acquire services from another company. I was annoyed at the shoddy, irresponsible conduct of the representatives of a company that apparently is poorly staffed and whose employees are poorly trained. I've also now read several reviews about this poorly managed company and based on the reviews, this is a company saturated with service related issues and evidently devoid of the ability of creating a positive customer service relationship. I will be filing a grievance with SCAN as I can't fathom why they would enter into an agreement with AccentCare. It's also interesting that positive reviews were posted following the publication of highly negative reviews. If you care about your loved ones, avoid this company.

Wes Wessey

May 2018

via Google ↗

energetic, professionally upforward, supportive-IN OFFICE AND IN THE FIELD, good working strategy & working atmosphere. definitely recommend.