Teresa Horlock
Jun 2026
We are disappointed with the lack of communication and coordination from AccentCare regarding our uncle’s visit after his move to a new residence. His caregiver arrived at 7:30am Saturday, and was told by the previous facility that our uncle had moved — which was expected, because I had already given her the new address last week. She also notified AccentCare ahead of time that the client was moving per the family’s instructions. She was told someone would follow up with her, but no one ever did. Because their system requires GPS updates before a caregiver can proceed, she ended up waiting from 7:30am for someone at AccentCare to update the address, even though she already knew exactly where he lived. Instead of her going directly to the client, she was stuck waiting for a system update from someone from the Company that never came. I also called AccentCare and only reached the answering service. They said they would notify the on‑call person, yet here we are, a day later and I still have not received a call back. This is unacceptable. When a company is responsible for vulnerable clients, communication and follow‑through should be the bare minimum. AccentCare needs to do much better.
