Tristan Lee
Dec 2022
I would not allow your loved one to give this company their business. Plenty of home care businesses out there. The owner, Higdon, is rude and entitled, treats his staff and clients poorly.
5 Star Home Care
1618 Gunbarrel Rd Ste 1034.1(8 ratings)· Chattanooga average: 4.3
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1 / 3Quick Facts
- Ownership
- Independently owned agency, not a franchise
- Founder access
- Clients can speak directly with the owner
- Caregiver background
- All caregivers have CNA experience
- Service area
- Serves families from Chattanooga to Memphis
- Staff accountability
- Every employee bonded and insured by agency
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
5 Star Home Care is a locally owned in-home care agency in Chattanooga, Tennessee, offering personal assistance for seniors, people with disabilities, and those recovering from illness or injury. Most reviewers praise founder Kenny Higdon for being personally involved and easy to reach, though one reviewer described a negative experience with how the owner treated staff and clients.
What reviewers praise
- Locally owned, not a franchise operation
- Owner personally accessible to families
- Caregivers required to have CNA experience
- Staff described as caring and professional by several reviewers
- Employees are bonded and insured
What reviewers flag
- One report describes the owner as rude and entitled
- No published pricing information available
AI-generated from reviews and community data.
5 Star Home Care is a home care agency serving Chattanooga, Tennessee offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 4.1 out of 5 across 8 reviews.
About 5 Star Home Care
5 Star Home Care provides in-home care services in Chattanooga, Tennessee, assisting individuals who need help with day-to-day activities. The agency serves people living with disabilities, those recovering from injuries or illnesses, and individuals facing the challenges of aging, offering personal assistance while enabling clients to maintain independence at home.
Founded in 2007 by Kenny Higdon, 5 Star Home Care operates as an independently owned agency rather than a franchise. The company now employs approximately 200 caregivers serving families across Tennessee from Chattanooga to Memphis. Because of the independent ownership structure, clients have the ability to speak directly with the owner when needed, distinguishing the agency from larger corporate providers.
The agency prioritizes careful employee selection and training. All caregivers have extensive Certified Nursing Assistant (CNA) experience and undergo a thorough screening process that includes personal interviews. Every employee is bonded and insured by 5 Star Home Care to ensure quality and accountability in the services provided.
Types of Care at 5 Star Home Care
At-Home Care
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Help Me ChooseReviews of 5 Star Home Care
4.1overall · 8 ratings combined
4.1★ on Google (8)
Angel Brooks
Nov 2017
I’ve known the owner of 5 Star Home Care, Kenny Higdon, for years and know that he is dedicated to providing quality and caring home care services to his community. The support and services provided by Kenny and his 5 Star Home Care family give peace of mind during challenging times. I highly recommend calling 5 Star Home Care for all of your home care needs.
Gary Gomes
Nov 2017
“I have known the owner of 5 Star Home Care for nearly 20 years and I have always found Kenny Higdon to be a person who likes to help people and is very passionate about helping seniors. If you’re considering using an agency for you or a loved one, I highly recommend 5 Star Home Care. Kenny will make sure you are treated like family”.
David Bankston
Nov 2017
Kenny Higdon and the folks at 5 Star Home Care do a great job. They are very caring and professional. It's nice to have a locally-owned home health provider that knows and cares about Chattanooga and the people who live here.
Brian Brock
Nov 2017
5-Star Home Care is a local company! When it comes to caring for your loved ones, I wouldn't trust a franchise or out-of-town company. Kenny Higdon, the owner, personally oversees the business and is available to customers. Great, LOCAL company!
Frequently Asked Questions
What types of care does 5 Star Home Care offer?
5 Star Home Care offers At-Home Care.
Where is 5 Star Home Care located?
5 Star Home Care is located at 1618 Gunbarrel Rd Ste 103 in Chattanooga, Tennessee.
What do families say about 5 Star Home Care?
5 Star Home Care carries a 4.1 out of 5 rating from 8 Google reviews. 5 Star Home Care is a locally owned in-home care agency in Chattanooga, Tennessee, offering personal assistance for seniors, people with disabilities, and those recovering from illness or injury. Most reviewers praise founder Kenny Higdon for being personally involved and easy to reach, though one reviewer described a negative experience with how the owner treated staff and clients. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit 5 Star Home Care?
Submit the Request Information form on this page, or contact 5 Star Home Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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