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Council On Aging

175 Tri County Pkwy

3.4(82 ratings)

Council On Aging — photo 11 / 4

Quick Facts

Organization type
State-designated Area Agency on Aging, not a facility
Service area
Covers five Ohio counties: Butler, Clermont, Clinton, Hamilton, Warren

What Families Think

Council on Aging is a nonprofit Area Agency on Aging in southwestern Ohio that connects seniors and caregivers to home care, transportation, and other support services rather than operating a residential community itself. Reviewers who worked with responsive, well-matched case managers describe life-changing help, while many others report missed appointments, unreturned calls, and billing problems with in-home aides.

The Good

  • Case managers praised by name for compassion and follow-through
  • Connects families to Home52 transportation program
  • Coordinates Meals on Wheels for homebound seniors
  • Free call center for information and referrals
  • Helped families navigate rehab and home-care transitions

The Bad

  • Many reviewers report unreturned calls and missed callbacks
  • Several reports of aides or case managers no-showing appointments
  • Multiple billing/overcharging disputes with in-home care providers
  • Reports of high case manager turnover disrupting continuity of care

AI-generated from reviews and community data.

About Council On Aging

Council on Aging of Southwestern Ohio (COA) is a nonprofit organization dedicated to enhancing quality of life for older adults, people with disabilities, their families and caregivers. We promote choice, independence, dignity and well-being through a range of services that help people remain in their homes for as long as possible.

COA helps caregivers

Because of Council on Aging, the caregivers featured in these videos can go to work each day knowing their loved one is safe and cared for. The burden is lightened, and they can focus on their careers, family responsibilities and other important parts of their lives.

About

Council on Aging (COA) is a nonprofit organization dedicated to enhancing quality of life for older adults, people with disabilities, their families and caregivers. We promote choice, independence, dignity and well-being through a range of services that help people remain in their homes for as long as possible.

Founded in 1971, COA is part of the national aging services network and is a state-designated Area Agency on Aging, serving individuals across a multi-county region. Our core service area includes Butler, Clermont, Clinton, Hamilton and Warren counties, with limited programming in Greene and Montgomery counties. One call to COA links people to the wide variety of agencies, information and programs that serve older adults, people with disabilities and their caregivers.

As an Area Aging on Agency, we are responsible for planning, coordinating and administrating local, state and federally-funded programs and services for older adults, people with disabilities and caregivers in our planning and service area: Butler, Clermont, Clinton, Hamilton and Warren counties.

Mission

Council on Aging’s mission is to enhance lives by assisting people to remain independent through a range of quality services.

Vision

Our vision is to be the premier standard in maximizing independence and quality of life.

With more than 40 years of experience, Council on Aging is...

•    A front door to information and resources, responding to more than 50,000 requests for information and referrals annually
•    A program administrator and care management organization helping more than 20,000 people annually to remain independent in their homes and communities
•    An innovator, developing programs and pilot projects that improve health care and reduce costs
•    An advocate, educating elected officials and building collaborations to develop age- and disability-friendly communities
•    A steward of public funds, working always to provide the highest quality services at the lowest possible cost to serve as many clients as possible with the tax dollars

Programs & Services

Independence. It means something different for everyone. But most of us would like to be as independent as possible, for as long as possible  even if we are aging or have a chronic health condition or disability.

•    Independence may mean you would like to stay in your home (or a caregiver’s home) for as long as possible, even if you need help cooking, getting to a doctor’s appointment, taking your medication or bathing.

•    It may mean moving to an assisted living community, where you can have meals, socialize and get extra support if needed, but still have your privacy.

•    Independence may be freedom from the physical, emotional or financial strain of a chronic health condition such as diabetes, heart disease or arthritis. It may be having the confidence to do the things you enjoy, without the fear of falling.

Programs and services administered by the Council on Aging can help with whatever independence means to you. Through a number of publicly-funded programs, we offer services that promote independence, dignity, and health and safety for people of all ages and income levels throughout our five-county service area (Butler, Clermont, Clinton, Hamilton and Warren counties).

Additionally, we offer free support, advice and consultation for family and volunteer caregivers, and operate a call center through which anyone can access unbiased information, advice and referral on any topic related to aging, disability services or caregiving.

Types of Care

Assisted LivingAt-Home CareHome Health and HospiceIndependent LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Private Rooms

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • On-Site Medical Staff
  • Outdoor Patio
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews

3.4overall · 82 ratings combined

3.5★ on Google (79) · 1★ on Yelp (3) · Yelp page ↗

Traci Webb

May 2026

via Google

My family we use Council on Aging almost 10 years ago for our Mom it was really good for us so Im sure it’s even better now! Thank you Council on Aging

Yolanda Aldridge

Jan 2026

via Google

Fails to accommodate requests in a timely fashion and lacks follow up or customer service.

BARRY ALAN MARGULIS

Dec 2025

via Google

excellent nonforprofit client customer service world class

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Frequently Asked Questions

What types of care does Council On Aging offer?

Council On Aging offers Assisted Living, At-Home Care, Independent Living and Skilled Nursing / Long Term Care.

Where is Council On Aging located?

Council On Aging is located at 175 Tri County Pkwy in Cincinnati, Ohio.

What do families say about Council On Aging?

Council on Aging is a nonprofit Area Agency on Aging in southwestern Ohio that connects seniors and caregivers to home care, transportation, and other support services rather than operating a residential community itself. Reviewers who worked with responsive, well-matched case managers describe life-changing help, while many others report missed appointments, unreturned calls, and billing problems with in-home aides.

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