MyLivingChoice

Woodlake at New Hope

8008 Bass Lake Rd

4.2(152 ratings)

Woodlake at New Hope — photo 11 / 14

Quick Facts

Starting price
$1,628/mo
Total units
222
Affiliation
Catholic-affiliated senior care organization
Rehab services
On-site PT/OT therapy for stroke and amputee recovery
Short-term care
Transitional care unit (TCU) for short-term recovery stays

What Families Think

Reviews of Woodlake at New Hope are sharply divided: many families praise the nursing, rehab, and front-line staff for compassionate, attentive care, while a notable number of reports describe serious lapses in supervision, response times, and basic care, especially on the transitional care (TCU) side and on weekends. Google reviewers rate the community fairly highly overall, but a cluster of detailed, serious complaints raises real concerns about consistency of care.

The Good

  • Strong PT/OT rehab therapy praised by multiple families
  • Nursing staff described as compassionate and attentive
  • Facility frequently called clean and well-kept
  • Front desk and admitting staff called friendly and helpful
  • On-site chapel appreciated by visiting families
  • Active activities program keeps residents engaged

The Bad

  • Multiple reports of slow or absent response to call lights
  • One serious account of a fall with no staff response for 30 minutes
  • Several mentions of inconsistent weekend staffing and supervision
  • One detailed report of neglect, missed medications, and privacy breaches on TCU

AI-generated from reviews and community data.

About Woodlake at New Hope

Saint Therese prides itself on its rich tradition of providing exceptional care for seniors in and around the Twin Cities. We have served seniors and their families for more than five decades and have an established history grounded in the Catholic faith and a deep love for our community. 

1964
Fr. Gordon Mycue, Elizabeth Hidding, Sr. Marcelline Jung, OSB, and Jerry Choromanski create the vision for Saint Therese care center. A corporation and a board of directors is established and, soon after, approval is granted by the Archdiocese of Saint Paul and Minneapolis.

1968
Mary Zepp, Saint Therese’s first resident, moves into the New Hope care center on January 9.

1979
Senior apartments open adjacent to the care center. Saint Therese is among the first to provide housing to active, retired seniors dedicated to physical, spiritual and social well-being.

2002
Saint Therese begins an assisted living program meant to allow residents to stay safely independent for as long as possible. A dementia care neighborhood is also opened, offering a comfortable, safe environment for residents who need memory care.

2003
Saint Therese opens the first palliative care unit in the Midwest; designed to provide comfort to residents and their loved ones. 

2006
The organization expands into Brooklyn Park, Minnesota as Saint Therese at Oxbow Lake opens its doors. Residents of independent living, assisted living and memory care apartments are delighted by the beautiful, brand-new community. 

2011
Saint Therese welcomes its most intimate community in Shoreview, Minnesota: an 8-bed residence focused on hospice and palliative care. The compassionate Saint Therese at St. Odilia team is empowered to enhance quality of life for residents and their families. 

2016
Transitional Care by Saint Therese opens on the fourth floor of North Memorial Health Hospital in Robbinsdale, Minnesota. The organization expands again into the east metro as Saint Therese of Woodbury opens, offering a unique senior living experience in a vibrant, active community.  

2017
The Redwoods, luxurious senior living apartments, join the Saint Therese of Woodbury community. Located within a short walking distance of the main campus, residents benefit from ample amenities and access to a compassionate continuum of care.

Today
Our founders’ legacy of love continues on through our commitment to our mission: do ordinary things with extraordinary love. We look forward to carrying on this same tradition for decades to come because of the generous support of our volunteers, donors, partners and friends. 

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Reviews

4.2overall · 152 ratings combined

4.3★ on Google (142) · 2.2★ on Yelp (10) · Yelp page ↗

E Plumber

Jul 2026

via Google

This is a really terrible care center. At least for the TCU side, I had a terrible experience with my loved one not receiving adequate care. And, witnessed so many other people being abused and neglected. Patients were frequently left without call lights. Patients were left stranded in the dining area unable to ambulate or call for help. Staff did not respond to calls, even if people had access to their button. I saw someone who looked about half dead, laying out in a stretcher in the middle of a hall, no staff around. Frequently, you can hear residents calling out for help with staff not seeming to care less. Nurses seem to not have a clue. Basic cares were not being completed.Medication orders are not timely and there is not team collaboration. The therapies are decent, and probably the only worthwhile part of this place. Cleanliness is an issue. So is privacy. Literally left a computer wide open with patient information in a public hall. Save yourself and your loved ones the trouble and go somewhere else.

Gene Trattles

Jul 2026

via Google

Events and therapy in the morning did a wonderful job with the resident on level one west. Please have maint. Repair ceiling lite above Audrey Yates table, kinda dark for her.<br>Thank you for your timely repair.<br><br>I have a second request.<br>MAKE your staff stay off there cell phones unless it's work related or an emergency. I'm sure it policy, they should be doing caregiving work to get paid.<br><br>I visited today, staff was kind and cleanliness was above par.<br>I think the activities staff is doing a great job.🤗 A lot of smiles. In<br><br>I am impressed with the activity staff, the always have something going on for the needy to give them joy.<br><br>Staff does a great job communicating to with the residents. Thanks activities staff is very polite.<br><br>Continue the good work of activities.

Julie Bryant-Loftus

Jul 2026

via Google

The nurses, cna's are wonderful at the tcu. They are compassionate and provide top notch care. After seeing the absolute worst at another tcu in Golden valley, VOB, Woodlake is leaps and bounds beyond other care facilities in the area. 5 stars without a doubt.

Deborah Chattin

Jul 2026

via Google

My Mom is getting very good care at Woodlake. She is a new amputee, and PT/OT have done a great job helping her adapt, build strength and walking/transferring. The nursing care has been very good. They also call me proactively with updates. Food could be better, but they are well-balanced meals and there’s always an alternate choice.

Linda Baril

Jun 2026

via Google

Very clean. Staff very friendly and helpful

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Frequently Asked Questions

How much does Woodlake at New Hope cost?

Published pricing at Woodlake at New Hope starts around $1,628 per month. Final costs depend on care needs and apartment selection — contact the community for a detailed quote.

Where is Woodlake at New Hope located?

Woodlake at New Hope is located at 8008 Bass Lake Rd in New Hope, Minnesota.

What do families say about Woodlake at New Hope?

Reviews of Woodlake at New Hope are sharply divided: many families praise the nursing, rehab, and front-line staff for compassionate, attentive care, while a notable number of reports describe serious lapses in supervision, response times, and basic care, especially on the transitional care (TCU) side and on weekends. Google reviewers rate the community fairly highly overall, but a cluster of detailed, serious complaints raises real concerns about consistency of care.

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